Full-Time Customer Support Representative
7 days ago
We are seeking a motivated and driven individual to join our team as a customer service representative. This is a full-time role that requires you to work both at home and in our office as required for training and engagement needs.
You will work 35 hours per week on a rotating roster, with an 8-hour shift between 5am and 12am, Monday to Sunday. We are looking for someone who can thrive in a fast-paced, high volume call centre environment and has a high level of resilience and ability to persevere through challenges with a "can do" attitude.
This role requires effective listening and communication skills, the ability to use discretion, and natural aptitude to navigate multiple complex computer systems with proven accuracy and attention to detail. Additionally, we require a team player attitude that supports and respects others' diversity of thought.
Key Responsibilities:- Ask effective questions during customer calls to gather key details to capture a member's breakdown so we can provide the right help.
- Put the member's safety at the forefront of your conversation and use empathy to ensure our members feel understood and reassured.
This is a hybrid working role that allows you to balance work and personal life. You will be working in a remote team-based environment, requiring autonomy and self-motivation to meet your targets.
We offer competitive remuneration and opportunities for career growth and development. If you are a motivated and driven individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.
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