Customer Support Representative

3 hours ago

Sydney, New South Wales, Australia Real Time Australia Full time

12 months contract (w/ potential extension or perm conversion)
- Sydney based; Hybrid setup (1-2 days onsite - CBD office)
- $310/day inclusive super +laptop +training

Join a
**_Multi-awarded Top Fortune 100 Cloud based company_**
***& be a part of their highly impressive & multi-cultural Global Customer Support team in a career-changing opportunity

Our client is changing the way people work. They help modern enterprises operate faster and become more scalable than ever before.

**What you'll be doing**:
We are seeking a self-motivated & hardworking
**Customer Support Representative** to join
***our client's CS team in Sydney, supporting their growing global customer base. Being the 1st line of support, you will be responsible for providing the best-in-class support for our client platform, helping to ensure that customers have a positive experience each time they contact support.

Customer Support Agents are responsible for some of the most challenging issues, working closely with the internal Engineering, Security and Operations staff all whilst providing regular updates to our customers. This is a customer focused role and therefore requires strong customer service communication skills (IT knowledge would be a plus, but not required.) Accelerate your career & succeed in a role where you can make an impact daily

**Responsibilities**:

- Working with customers to provides SME support on maintenance efforts related to the client's platform
- Monitor initiated maintenance activities for customer requests
- Reach out to & document interactions with customers on key company initiatives
- Participation in limited project work as delegated
- Provide input on policies & procedures
- Represent the customer voice & customer
- Flexibility to work outside of normal business hours, if required.
- **Schedule will follow**:10am - 6pm AEST** (9am-5pm JST)**

**Required Skills**:

- **Communication**:Bilingual in Korean & English **/** **Must have **native or business-level Korean skills **with **emphasis on writing/reading**; Strong ability to communicate w/ people at all levels
- **Experience**: Prior experience in a Customer HUB/Customer Care function or IT support related role (working in a Software or SaaS environment would be highly desired, but not required)
- **Problem-solving**: Good analytical & problem-solving skills, with the ability to learn and absorb technology quickly. Proven ability to maintain a professional demeanor and customer focus when handling complex user issues.
- **Technology**: Passion for technology and ability to multi-task in a timely manner while collaborating & working with multiple teams. Any experience with Ticketing platforms, ITSM's or other cloud-based platforms would be a definite advantage.
- **Education**: Preferably has a degree in Information Technology or Computer Science or at least 2 years industry experience

**What awaits you**:
You can look forward to an exciting & innovative tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for perm conversion.
- **Please Note**:
**_ Must be local to Sydney_**
***& preferably should have
**_Full unrestricted working rights in Australia._**

**What's Next?

  • Customer Support Representative

    3 weeks ago

    Sydney, New South Wales, Australia GME Pty Ltd Full time

    GME Winston Hills, New South Wales, Australia Customer Support Representative GME Winston Hills, New South Wales, Australia Would you like to be a part of a company that builds products to help save lives? Look no furtherAt GME we have in-house capabilities to design, innovate and manufacture UHF CB Radios and Emergency Beacon products.Our devices aid in...

  • IT Customer Support Representative

    3 weeks ago

    Sydney, New South Wales, Australia Parity Consulting Full time

    IT Customer Support Representative (Service Desk Level 2)IT Customer Support Representative (Service Desk Level 2)Direct message the job poster from Parity ConsultingRecruitment | Executive Search | Product Management | Product Development | Asset Management | Wealth ManagementThe CompanyOur client is a mid-sized industry super fund recognised for its...

  • IT Customer Support Representative

    3 weeks ago

    Sydney, New South Wales, Australia Parity Consulting Full time

    IT Customer Support Representative (Service Desk Level 2)IT Customer Support Representative (Service Desk Level 2)Direct message the job poster from Parity ConsultingRecruitment | Executive Search | Product Management | Product Development | Asset Management | Wealth ManagementThe CompanyOur client is a mid-sized industry super fund recognised for its...

  • Customer Support Representative

    3 days ago

    Sydney, New South Wales, Australia SALT SEARCH PTY LTD Full time $90,000 - $180,000 per year

    Customer Support Representative - Technical· Fortune 100 Cloud based blue chip organization· Offering: $450/day including super· Hybrid work· Location: Sydney CBDWe are seeking a motivated Customer Support Representative to join our Customer Support team in Sydney working in our Global Contact Centre, supporting our globally growing customer base. You...

  • Customer Support Representative

    1 week ago

    Sydney, New South Wales, Australia Thomson Reuters Full time

    Join to apply for the Customer Support Representative role at Thomson Reuters. Are you a seasoned customer service professional who loves assisting accountants? We're seeking a customer support representative to help clients with platform inquiries and corporate secretarial expertise. This role can be based in Sydney or Melbourne. About The Role ...

  • Customer Support Representative

    1 week ago

    Sydney, New South Wales, Australia Thomson Reuters Full time

    Join to apply for the Customer Support Representative role at Thomson Reuters.Are you a seasoned customer service professional who loves assisting accountants? We're seeking a customer support representative to help clients with platform inquiries and corporate secretarial expertise.This role can be based in Sydney or Melbourne.About The RoleIn this...

  • Customer Support Representative

    3 hours ago

    Sydney, New South Wales, Australia Align Technology Full time

    **Description**:**Join a team that is changing millions of lives.**Transforming smiles. Transforming lives. Transforming an industry.At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionised the orthodontic industry with the introduction...

  • Customer Support Representative

    3 hours ago

    Sydney, New South Wales, Australia Thomson Reuters Full time

    Are you a seasoned customer service professional who loves assisting accountants? We're seeking a customer support representative to help clients with platform inquiries and corporate secretarial expertise.Join our team as a Customer Support Representative, where you'll be an essential part of our customer support team. We're looking for someone with a...

  • Customer Support Representative

    46 minutes ago

    Sydney, New South Wales, Australia Chartered Accountants Anz Full time

    We encourage Passion to Grow and improve- Fun working environment, great team, and rewarding work- Fantastic training, learning and career opportunities on offer- No weekend work, Monday - Friday, 12.30pm-9pm, Wellington CBDSeeking an organised, fun-loving, customer service guru that is looking for a change in career or even their first office gig.ABOUT THE...

  • Customer Support Representative

    2 days ago

    Sydney, New South Wales, Australia Komatsu Australia Pty Ltd Full time $75,000 - $80,000 per year

    Company description: Komatsu Australia Pty LtdJob description: Join Komatsu's dedicated team as a Customer Support Representative. In this dynamic role, you will provide assistance to both internal and external customers with all queries related to parts sales, orders, and deliveries, ensuring Komatsu's Customer Support Charter (CSC) is met.Rotating start...