Guest Experience Expert

2 weeks ago


Adelaide, South Australia Marriott Full time

Welcome to Marriott Hotels, where we're elevating the art of hospitality every day. As a Guest Experience Expert, you'll be part of a collaborative team of creative, dynamic people shaping the industry. Find your place in an environment where every associate is empowered to make an impact and valued for their contributions.

Position Summary:

  • Support guests throughout their stay by assisting with check-in and departure, handling general enquiries, and engaging with guests to create a unique experience.
  • Built strong relationships with existing and new customers, anticipating their needs, and driving future bookings.
  • Collaborate with the front office team to ensure seamless operational tasks.
  • Manage guest reservations and perform cash handling & credit card responsibilities.
  • Be an expert on the hotel and the surrounding area to exceed guest expectations and fuel their curiosity.

About You:

  • Experience with OPERA property management system or similar.
  • Relevant experience in a similar role.
  • Working rights in Australia.
  • Enthusiastic to escalate your career.
  • Self-motivated, driven, and energized in a fast-paced environment.
  • Armed with smart solutions and a can-do attitude.

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Be part of Life with the Works program, where you can enjoy flexible working hours & locations, time off to pursue your passion, and paid leave during your birthday month.
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group.
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
  • Work for the Largest Hotel Network in the World, which values equality, diversity, and inclusiveness.

At Marriott Hotels, we're committed to putting people first for 90+ years. Apply now to be part of our amazing team.

Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. We create opportunities for training, development, recognition, and a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. We treat our guests exceptionally, starting with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.



  • Adelaide, South Australia Marriott International Full time

    Position Summary:We're seeking a skilled Guest Experience Expert to join our team. As a key member of our Guest Services team, you'll be responsible for delivering exceptional guest experiences through a range of services. This includes processing operational needs, addressing guest requests, completing reports, and sharing local knowledge to exceed guest...


  • Adelaide, South Australia Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at Marriott Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for our guests.Key ResponsibilitiesProcess guest requests and resolve issues in a timely and professional mannerProvide...


  • Adelaide, South Australia Marriott Full time

    About the Role:We are seeking a skilled Guest Experience Expert to join our team at Marriott Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.Key Responsibilities:Assist guests with check-in and check-out processes, ensuring a...


  • Adelaide, South Australia Marriott Full time

    Job SummaryWe are seeking a skilled Porter to join our team at Marriott Hotels. As a Porter, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our rooms and guest services.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Complete reports and...


  • Adelaide, South Australia Marriott Full time

    Job Summary:We are seeking a highly skilled Guest Experience Expert to join our team at Marriott Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and departure processes, and providing personalized service to our valued guests.About the Role:Assist guests with...


  • Adelaide, South Australia Skycity Entertainment Group Full time

    **Delivering Exceptional Guest Experiences**We are seeking a skilled Luxury Guest Experience Ambassador to join our Eos by SkyCity team. As a key member of our service team, you will play a vital role in extending a warm welcome to all guests, ensuring they have a positive and memorable experience.You will be responsible for:Providing personalized service to...


  • Adelaide, South Australia Skycity Entertainment Group Full time

    As a Guest Service Attendant at Eos by SkyCity, you will play a vital role in delivering a memorable and luxurious experience to our guests. Key Responsibilities• Extend a warm welcome to all guests, ensuring a positive and lasting impression.• Assist with handling guests' baggage and provide seamless arrival and departure experiences.• Anticipate and...


  • Adelaide, South Australia Hilton Hotels Full time

    Job DescriptionA Hotel Guest Experience Coordinator serves as the primary point of contact for hotel guests, ensuring a seamless and enjoyable stay.The ideal candidate will possess excellent communication skills, be proactive in anticipating guest needs, and provide personalized assistance to create lasting impressions.Key Responsibilities:Provide expert...

  • Chief Concierge

    3 weeks ago


    Adelaide, South Australia Marriott Full time

    Job SummaryWe are seeking a skilled Chief Concierge to join our team at Marriott Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.Key ResponsibilitiesProvide personalized service to guests, anticipating their needs and...


  • Adelaide, South Australia SOFITEL Full time

    Unlock your full potential in a dynamic and supportive environment at Sofitel Adelaide.As a Guest Service Agent, you will be the face of our hotel, providing exceptional service to our guests and setting the tone for a memorable stay.Key responsibilities include:Welcoming guests with a personalized and attentive approachAnticipating and meeting guests'...


  • Adelaide, South Australia Marriott International Full time

    At Marriott International, we're not just about serving food and drinks. We're about crafting an unforgettable experience for our guests. As a Guest Service Expert, you'll be the face of our hospitality, delivering exceptional service and making every interaction a memorable one.Key Responsibilities:Assist with bar service, tending to guests' needs and...


  • Adelaide, South Australia SOFITEL Full time

    Unlock Your Potential in a World of Opportunity​At Sofitel, we believe in empowering our staff to reach new heights. As a Guest Service Agent, you'll be the first point of contact for our guests, setting the tone for an unforgettable experience.​We're looking for someone who is passionate about delivering exceptional service, with a warm smile and a...


  • Adelaide, South Australia SOFITEL Full time

    Role OverviewWe are seeking a skilled Porter to join our team at Sofitel Adelaide. As a Porter, you will be the first point of contact for our guests, setting the tone for their stay with exceptional service.Key ResponsibilitiesWelcoming guests and providing a warm, personalised welcomeAssisting with luggage and valet parkingProviding detailed knowledge of...


  • Adelaide, South Australia Marriott International Full time

    As a Concierge Supervisor with Marriott International, you will be part of a collaborative team driving innovation in the industry. Empowered to make an impact, you will be valued for your contributions in an environment built on strong relationships.Key Responsibilities:Engage and inspire guests through each interaction from arrival to departure, ensuring a...


  • Adelaide, South Australia Stamford Hotels and Resorts Full time

    Hotel Porter Job DescriptionJob Title: Hotel PorterJob Type: Full-timeLocation: Glenelg, South AustraliaJob Description:The Stamford Grand Adelaide is seeking a Hotel Porter to join our Front Office Team. As a Hotel Porter, you will be responsible for providing exceptional service to guests throughout their stay. Your primary duties will include securely...

  • Spa Therapist

    2 weeks ago


    Adelaide, South Australia Skycity Entertainment Group Full time

    About the Role:We are seeking an experienced Spa Therapist to join our team at Eos Spa & Wellness, located at Adelaide's only 5-star hotel spa. As a Spa Therapist, you will play a crucial role in delivering exceptional guest experiences, ensuring every visitor receives unparalleled service throughout their spa journey.Key Responsibilities:Deliver world-class...


  • Adelaide, South Australia Skycity Entertainment Group Full time

    Eos Housekeeping Attendant Role OverviewKey Responsibilities:Ensure Eos suites, villas, and designated housekeeping areas are meticulously maintained to deliver exceptional guest experiences.Collaborate with the housekeeping team to guarantee the five Eos brand pillars - distinctive, unexpected, indulgent, personalised, and magnetic - are reflected in every...


  • Adelaide, South Australia Skycity Entertainment Group Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our Front Office team at SkyCity Adelaide. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests receive a warm and welcoming experience throughout their stay.Key ResponsibilitiesGuest Check-in and Check-out:...


  • Adelaide, South Australia Marriott Full time

    Job SummaryWe are seeking a skilled Food and Beverage Service Expert to join our team at Marriott Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every meal is a memorable one.Key ResponsibilitiesProvide outstanding customer service to guests, ensuring their needs are met...

  • Guest Service Agent

    3 weeks ago


    Adelaide, South Australia PULLMAN Full time

    At Pullman Adelaide, we are seeking a skilled Guest Service Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Respond to guest requests promptly and efficiently.Participate in training and development programs to enhance skills and...