Business Operations Assistant

2 weeks ago

Newcastle, New South Wales, Australia City of Newcastle Full time

About the Role:


City of Newcastle is seeking an experienced Business and Customer Support Officer to join our Civil Construction and Maintenance (CC&M) team. As a key member of our team, you will provide high-level administrative support, triage customer requests, and coordinate work orders, ensuring compliance with CN's Records Policy.



Key Responsibilities:



  • Provide administrative support, including managing documents and ensuring compliance with CN's Records Policy.
  • Triage customer requests, coordinate work orders, and generate invoices.
  • Liaise with internal and external customers, collaborate with CC&M teams to support and monitor compliance with WHS, QA, and system management.
  • Coordinate documentation to ensure it is current, completed correctly, and registered in our records system.


Requirements:



  • Analytical and problem-solving skills to provide effective administrative support.
  • Excellent communication and interpersonal skills to liaise with internal and external customers.
  • Ability to work independently and collaboratively as part of a team.
  • Proficiency in MS Office and ability to learn new systems and processes.


About City of Newcastle:


At City of Newcastle, we value our employees and prioritize their wellbeing. We strive to create a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.


We champion inclusion and encourage innovation and creativity. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply.

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