Customer Service Representative

4 weeks ago

Hamilton, Victoria, Australia Nutrien Full time

About us:

Nutrien is a leading agricultural industry supplier seeking a skilled Customer Service Representative to join their team. As a key member of the team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the growth and success of the business.

Key Responsibilities:

  • Provide courteous and professional service to all customers, assisting them in finding the products they need.
  • Aim high and contribute to department budgets and overall store targets.
  • Be involved in stock control and management, ensuring stock is organized and tidy in the stock room.
  • Accurately record all sales and transactions, and ensure goods are invoiced to customers in a timely and accurate manner.
  • Maximise counter sales through add-on sales of related items as part of the sales procedure.
  • Ensure all products and shelves/fixtures are priced correctly and are up to date.
  • Willingly assist other staff when required.
  • Answer queries from customers and provide advice and guidance on product selection.
  • Keep up to date with new product developments and maintain an up to date product knowledge.
  • Follow up on customer enquiries and special orders to develop and maintain customer relationships.
  • Keep up to date with special promotions in the store and communicate these promotions to customers.
  • Report and escalate any discrepancies or problems to the manager.

Requirements:

  • Great communication skills, strong organisational skills, proactive, knowledge of agricultural industries, use of computer software, databases, and spreadsheets.

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