Customer Service Representative
2 weeks ago
About Us:
Hamilton Farm Supplies is a local business seeking a skilled Customer Service Representative to join their team. As a key member of the team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the growth and success of the business.
Key Responsibilities:
- Provide courteous and professional service to all customers, assisting them in finding the products they need.
- Aim high and contribute to department budgets and overall store targets.
- Be involved in stock control and management, ensuring stock is organized and tidy in the stock room.
- Ensure shelves and displays are always fully stocked and dusted regularly.
- Accurately record all sales and transactions, and ensure goods are invoiced to customers in a timely and accurate manner.
- Maximise counter sales through add-on sales of related items.
- Ensure all products and shelves/fixtures are priced correctly and up to date.
- Willingly assist other staff when required.
- Answer queries from customers and provide advice and guidance on product selection.
- Keep up to date with new product developments and maintain an up to date product knowledge.
- Follow up on customer enquiries and special orders to develop and maintain customer relationships.
- Keep up to date with special promotions in the store and communicate these promotions to customers.
- Report and escalate any discrepancies or problems to the manager.
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