Risk Management Leader for Claims Operations

2 months ago


Melbourne, Victoria, Australia AU002 Marsh Pty Ltd_AU Full time

Job Summary:

Marsh is seeking a highly experienced claims professional to lead our Claims Operations team in Australia. As the National Risk Management Leader, you will be responsible for managing the team and ensuring the delivery of high-quality claims management services to clients and brokers.

Key Responsibilities:

  • Manage the Australian Risk Management Claims Operations Team
  • Work closely with broking teams to deliver claims management services
  • Ensure the delivery of high-quality claims management services to clients and brokers
  • Lead the team to achieve KPIs and targets
  • Use data and analytics to drive high performance culture
  • Coordinate work distribution, priorities, and performance of the team
  • Drive high performance by aligning individuals' goals to Unit and Company objectives
  • Identify opportunities for continuous improvement and enhanced efficiency
  • Build team capabilities and succession planning through coaching, mentoring, and training colleagues
  • Respond to queries from clients and brokers, and attend client meetings
  • Prepare routine and ad hoc reports, including claims trends analysis
  • Meet service levels set out in Client Service Agreements and in the Claims Handling Guidelines

Requirements:

  • 6+ years' experience managing direct reports
  • Expertise and knowledge managing Industrial Special Risks and Liability claims across a broad range of clients
  • Experience managing major and international clients claims across a broad range of products
  • Tier 1 ANZIIF qualification and/or a strong background of vocational experience in claims management
  • Strong technical knowledge and claims analysis
  • Ability to maintain and strengthen relationships with clients and insurers and their respective agents and representatives
  • Good negotiation and persuasion skills
  • Mature in outlook and strength of character to discuss complex issues with senior leaders and carry out meetings with confidence
  • Strong written and verbal communication skills


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