Senior ICT Service Delivery Specialist

2 days ago

Canberra, ACT, Australia beBeeIctService Full time $80,487 - $86,011
ICT Service Manager Role Overview

This is a critical role that plays a key part in delivering quality ICT services to Defence. The successful candidate will be accountable for organising their workflow and making independent decisions relating to their area of responsibility.

About the Team

The Enterprise Technology Operations Branch delivers ICT services to Defence, supporting military operations and corporate business. Our purpose centres on supporting ICT operations and maintaining sustainable service levels to provide an effective ICT capability for our customers.

Our team supports Joint Capabilities Group, integral to the ADF's role in the protection and projection of national power. We enable Chief of Joint Capabilities and Chief Information Officer to provide Defence users with access to a secure, reliable, and integrated information, communications, and technology environment.

Key Responsibilities
  • Perform moderately complex ICT service provision work within an integrated workforce.
  • Have and maintain a well-developed understanding of and compliance to relevant legislative frameworks, government decision-making, and Defence's mission and policy requirements.
  • Organise their workflow and make independent decisions relating to their area of responsibility.
  • Interpret and provide advice within the ICT service delivery function area based on legislation, policy, and procedures.
  • Undertake specialist research and analysis, conduct reviews, assessments, investigations, and perform procedural, clerical, and administrative support work to achieve results.
Requirements
  • Superior written and verbal communication skills.
  • Strong stakeholder relationship-building skills.
  • Adaptability, resilience, and flexibility in the face of changing priorities.
  • Contribute to the work of a team consistent with the work plan and be able to provide advice and assistance on methods of task completion to team members.
  • Research, draft, and prepare briefs, correspondence, and reports.
What You Will Need To Succeed

You will need:

  • A sound judgement with an innovative approach to problem-solving.
  • Excellent interpersonal and verbal communication skills.
  • Highly developed organisational skills.
  • A proven record of supporting multi-disciplinary teams toward required outcomes.

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