Expert Clinical Leader in Trauma-Informed Care

NSW Health Sydney Olympic Park, New South Wales, Australia

We are seeking an experienced Clinical Nurse Consultant to join our team in a pivotal leadership role. The successful candidate will have advanced clinical expertise and a strong commitment to trauma-informed care for people with complex needs.

This is a challenging opportunity for a skilled nurse leader to drive service development, quality improvement, and research-informed practice while fostering a collaborative and positive team culture.

The Clinical Nurse Consultant 3 (CNC3) Complex Care and Frequent User Program is responsible for implementing and evaluating a range of clinical interventions that provide alternative ways for patients to safely self-manage their health needs without frequently using NSW Ambulance.

The CNC3 role consists of a combination of advanced clinical responsibilities, balanced with a project focus inclusive of quality improvement and/or service development initiatives.

• Champion compassionate, innovative care strategies that reduce reliance on NSW Ambulance services and improve outcomes for patients with complex health needs.
• Design and implement personalised care plans that help patients confidently manage mental health, chronic pain, and substance use challenges outside of emergency settings.
• Lead the growth and evaluation of the Complex Care and Frequent User Management Program, ensuring it meets evolving patient and system needs.
• Collaborate with clinical teams and senior leaders to guide strategic initiatives that support better health outcomes and deliver impactful service improvements that shape future models of care across NSW Ambulance.

We are looking for someone who has:

• Current registration as a Registered Nurse with Authority to Practice from the Australian Health Practitioners Regulation Agency (AHPRA)
• A minimum of seven years' full-time post-graduate experience, including five years' full-time equivalent in the specialty field
• Postgraduate nursing qualifications relevant to the specialty field, or evidence of working towards such qualifications, or other qualifications/experience deemed appropriate
• A demonstrated high level of clinical expertise, critical thinking, and advanced clinical reasoning in delivering person-centred, evidence-based, and trauma-informed care and case management for vulnerable patients with complex care needs
• Proven leadership in strategic and clinical service planning, and experience in supporting organisational and cultural change
• A strong understanding of and active participation in clinical and organisational risk management, clinical governance, and quality improvement initiatives, including the delivery of education
• The ability to prioritise competing demands and work both autonomously and collaboratively as part of the Complex Care and Frequent User Management Program multidisciplinary team
• Excellent communication and interpersonal skills for building strong partnerships with internal and external stakeholders, often with competing interests
• Strong written communication skills, with the ability to prepare reports, policies, and formal correspondence

We offer a range of benefits to support your career development and well-being, including:

• Generous salary packaging options
• Fitness passport and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy
• Discounted private health insurance
• Staff Support Program – extensive free, confidential and professional assistance for staff and their families

Please contact Fiona I'Anson, Manager, Complex Care and Frequent User Management Program if you have any questions about this role.

You can also contact Leonie Garvey, Aboriginal Workforce Consultant, if you would like to discuss this opportunity further.