Hospitality Operations Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $83,800
Job Title

Front of House Coordinator

Oversee front of house operations, hospitality services and a multi-skilled team at the performing arts centre. Ensure every customer's experience is seamless, safe and welcoming.

Key Responsibilities
  • Lead and roster a multi-skilled front of house team, manage timesheets, oversee contractors, and model exceptional customer service.
  • Oversee café, bar and catering operations, including stock control, compliance, and day-to-day service.
  • Coordinate events, performances and functions with knowledge of performing arts venues and experience across box office, front of house and hospitality.
  • Ensure a safe, welcoming and well-presented environment where guests enjoy a seamless, memorable experience.
Requirements
  • Thrive in a team-focused, community-minded environment with a love for the arts and live events.
  • Experience in hospitality or venue operations, including catering, ticketing and event coordination.
  • Ability to lead and support a multi-skilled team, manage rosters and juggle multiple projects.
  • Strong administrative, cash handling and operational skills with attention to detail.
  • Knowledge of workplace health and safety, liquor licensing and risk management in a modern venue.
  • Excellent communication and customer service skills with the ability to resolve issues professionally.
Eligibility Criteria
  • A current C Class Driver's Licence.
  • A current Responsible Service of Alcohol Certificate (RSA).
  • A current Responsible Management of Licensed Venue (RMLV) Certificate or ability to rapidly acquire.
  • A current Level 2 First Aid Certificate or ability to rapidly acquire.
  • Experience in cash handling and procedures.
  • Ability to work flexible hours in accordance with a 7 day roster, including evenings and weekends.
  • Successful applicants may be asked to consent to a police check; criminal records are considered on merit.
  • Legal right to work in Australia.
Benefits Package
  • 17.5% annual leave loading + Christmas ex-gratia day.
  • Paid parental leave and purchased leave options.
  • Access to development and study assistance programs.
  • Discounts with retailers and fitness providers.
How to Apply

Submit your application via the online portal. Please include:

  • A one-page cover letter.
  • A current resume outlining how you meet the role requirements.

We do not accept email, hard copy or third-party applications.

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