Hospitality Operations Manager

1 week ago

Brisbane, Queensland, Australia beBeeHospitality Full time $75,000 - $80,000
Job Title: Hospitality Operations Manager

The hospitality operations manager oversees daily housekeeping department activities, ensuring all areas meet high cleanliness and hygiene standards.

This role demands strong leadership skills, organizational abilities, and a commitment to delivering exceptional service. The ideal candidate will possess a passion for customer satisfaction, have previous experience in the hospitality industry, and be able to motivate and guide staff effectively.

Key Responsibilities:
  • Supervise and manage housekeeping staff, including scheduling, training, and performance evaluations.
  • Oversee daily operations of the housekeeping department, ensuring all tasks are completed efficiently and to high standards.
  • Conduct regular inspections of rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and maintenance standards.
  • Address and resolve guest complaints or issues related to housekeeping promptly and professionally.
  • Manage inventory levels of cleaning supplies, linens, and equipment, ensuring timely ordering and replenishment.
  • Monitor and control departmental expenses, including supply usage and equipment maintenance.

The successful candidate will be a team player who is committed to delivering exceptional service and maintaining high standards of cleanliness and guest satisfaction.

We provide specialized housekeeping services that perfectly align with your hotel's brand, standards, and image. Let us help you create an inviting environment that leaves a lasting impression on your guests.

Requirements:
  • Bachelor's degree in hospitality management or a related field preferred.
  • 3-5 years of experience in a housekeeping or facilities management role, with at least 1-2 years in a managerial capacity.
  • Strong knowledge of cleaning techniques, equipment, and safety standards.
  • Proven leadership and team management skills, with the ability to motivate and guide staff effectively.
  • Excellent organizational and multitasking abilities, with a keen eye for detail.
  • Strong communication and interpersonal skills, with a focus on customer service.
  • Ability to handle sensitive information and maintain confidentiality.

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