Executive Lounge Ambassador

At Pullman, we're committed to delivering exceptional guest experiences. As an Executive Lounge Host, you'll play a pivotal role in ensuring our VIP guests feel welcome and valued.

Key Responsibilities:

• Greet and welcome VIP guests, providing personalized service and ensuring a seamless experience.
• Offer expert knowledge on hotel services, local attractions, and transportation to enhance guest stays.
• Assist with food and beverage service, maintaining high standards of quality and presentation.
• Handle guest inquiries and requests promptly, ensuring satisfaction at all times.
• Monitor lounge cleanliness and coordinate with housekeeping to maintain a pristine environment.
• Assist with lounge events and special services, ensuring smooth execution and guest delight.
• Record and respond to guest feedback to enhance service delivery.
• Manage guest check-ins and check-outs, ensuring a smooth and efficient process.
• Assist with administrative duties, including guest reservations, lounge inventory, and billing processes.

Qualifications:

• Experience: Previous experience in customer service or hospitality, preferably in a luxury hotel or lounge setting.
• Communication Skills: Strong verbal and written communication skills; ability to communicate effectively with high-profile guests and team members.
• Interpersonal Skills: Friendly, approachable, and professional demeanor; ability to handle guest requests and complaints with tact and courtesy.
• Attention to Detail: Excellent organizational skills, with a keen eye for detail, particularly in maintaining high service and presentation standards.
• Multitasking Ability: Capable of managing multiple tasks in a high-pressure environment while maintaining calm and efficiency.
• Team Player: Ability to work well with others, collaborate across departments, and maintain a positive attitude.
• Flexibility: Willing to work flexible hours, including weekends, holidays, and evenings, as required by the needs of the lounge.
• Languages: Proficiency in English is required; knowledge of additional languages, particularly those relevant to international guests, is a plus.

About Accor:

At Accor, we're passionate about creating exceptional guest experiences. With over 4,000 properties across 90 countries, we're a true international brand. Our unique hotel precinct in NSW offers exceptional opportunities for career development across much-loved brands, from renowned five-star luxury hotels to economy lodgings.

Join us in delivering unforgettable experiences for our guests. We'd love to hear your story.