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Retail Operations Supervisor

2 months ago

Homebush, Victoria, Australia Swarovski Full time

About Swarovski

At Swarovski, where creativity and elegance converge, our Assistant Boutique Managers serve as key representatives of our brand, delivering exceptional service and an unforgettable shopping experience.

We are on the lookout for a dynamic Assistant Boutique Manager who is passionate about placing exquisite crystal pieces into the hands of our clientele, while leading and nurturing a team with enthusiasm and dedication.

If you are seeking a fulfilling position within a diverse and innovative team that shares your passion for luxury fashion and jewelry, this could be the perfect opportunity for you.

Key Responsibilities

As a brand ambassador, you will collaborate with your team to:

  • Exceed customer expectations in every interaction
  • Develop a loyal customer base by engaging with both existing and new clients
  • Exemplify leadership qualities, inspiring your team through passion and commitment
  • Assist in the recruitment process, coaching, and motivating team members to enhance business performance
  • Support the execution of monthly sales strategies, objectives, and targets
  • Facilitate the onboarding process for new team members within the store

Candidate Profile

The ideal candidate will possess:

  • 1-2 years of experience in a multicultural retail setting
  • Background in luxury, fashion, cosmetics, or lifestyle brands
  • Strong leadership and coaching abilities
  • Digital literacy, adaptability, and a growth-oriented mindset
  • A charismatic personality that fosters trust and rapport with customers

What We Offer

As part of our team, you can expect a variety of benefits, including:

  • Discounts on Swarovski products
  • Access to an Employee Assistance Program
  • Volunteering opportunities
  • Learning and development initiatives
  • Special leave for birthdays

About Us

Since 1895, Swarovski has been creating stunning crystal-based products of unparalleled quality and craftsmanship that bring joy and celebrate individuality. With a global presence, Swarovski operates approximately 2,400 stores and 6,700 points of sale across around 140 countries, employing over 18,000 individuals.

Our commitment to sustainability is deeply rooted in our heritage, focusing on responsible practices throughout our operations, promoting diversity and inclusion, and supporting philanthropic efforts through the Swarovski Foundation.

Swarovski is an equal opportunity employer, dedicated to fostering a workplace where everyone feels valued, respected, and included.