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Practice Support Specialist
2 months ago
We are seeking a highly skilled and proactive Practice Support Analyst to join our team. As a key member of our Support, Success & Consulting Services team, you will be responsible for providing timely, efficient, and accurate support to our customers across Australia and New Zealand.
Your primary focus will be on providing high-quality technical and application support for customers, working closely with internal partners such as Product Specialists, Development Teams, and other Support Teams. You will also be responsible for troubleshooting applications and workflows, and providing excellent client service.
About YouTo be successful in this role, you will need to have a basic understanding of accounting processes, technical and process domain knowledge in SaaS or experience supporting products in an IT environment. You will also need to have experience in troubleshooting applications and workflows, and be able to build rapport with customers via voice/chat or email, demonstrating empathy, active listening, and strong problem-solving and communication skills.
Our Culture & BenefitsAt MYOB, we value diversity and inclusion, and are committed to creating a workplace culture that is welcoming and inclusive for all employees. We offer a range of benefits, including flexible work arrangements, financial assistance to set up your home workspace, and access to best-in-class discounts and vouchers from leading retailers.
We are proud to be a Circle Back Initiative Employer and commit to responding to every applicant. If you are passionate about delivering exceptional customer service and have a strong understanding of accounting processes, we would love to hear from you.
