Onsite Services Director

2 weeks ago

Sydney, New South Wales, Australia beBeeClinical Full time $95,000 - $125,000
Clinical Incident Response and Onsite Services Manager

We are seeking an experienced leader to manage our critical incident response and onsite services team. As a key member of the Clinical Services team, you will be responsible for leading the delivery of clinical service solutions in critical incidents and onsite wellbeing support.


  • Manage teams to achieve performance objectives and KPIs.
  • Quarterly review of progress against primary goal of meeting KPIs and high-quality service provision.
  • Demonstrate commitment to achieving strategic objectives through role modelling and championing business directions and strong leadership with staff.
  • Establish relevant KPIs for coordinators and consultants in collaboration with Chief Clinical Officer, reporting measures and systems tracking.
  • Develop and maintain ongoing positive relationships with influential decision-makers at client organisations and participate in client meetings to support clinical service delivery.
  • Provide clear processes and engage in continuous improvement activities to maximise quality in service delivery.
  • Identify, act, and report on complaints where required.
  • E nsure consultant compliance with clinical governance and service delivery standards.
  • Lead with compassionate support and foster a culture of accountability.
  • Contribute to the achievement of organisational direction and goals.

About You

You will be a registered Psychologist, Social Worker, or Counsellor with experience within a supervisory role working within the organisational wellbeing industry.


  • At least 10 years' consulting experience, with minimum four years' experience in critical incident service delivery.
  • Proficient in trauma-informed care and best practice service delivery.
  • Minimum five years' leadership experience in a clinical or related field.
  • Strong knowledge of emergency care service delivery models and people management within an emergency/critical incident context.
  • Strong knowledge of onsite models including walk the floor and individual counselling.
  • Demonstrated capability and experience in leading a team of professionals in providing a client- and customer-driven service across multiple stakeholders.
  • Strong project management skills with an ability to make decisions, coordinate projects, and respond reactively where required.
  • Ability to work in a self-directed manner and effectively manage high volume and often complex tasks.
  • Strong decision-making capability around customer risk and have exemplary strategic planning skills.
  • Proven ability to manage people and influence culture.
  • Demonstrated flexibility and initiative with the ability to 'think outside the square'.
  • Postgraduate qualifications in the related field of consulting services.
  • Availability to travel as required.

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