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Clinical Manager – Critical Incidents And Onsite Services
3 weeks ago
CLINICAL MANAGER – CRITICAL INCIDENTS AND ONSITE SERVICES
Converge Sydney, New South Wales, Australia
About The Role
We have an opportunity for a full-time Clinical Manager, Critical Incidents and Onsite Services to join the Clinical Services team.
Reporting to the Chief Clinical Officer, you will manage the clinical service delivery of Critical Incident (CI) and Onsite Wellbeing Support (OWS), ensuring KPIs are met in supporting consultants to achieve consistently high quality in clinical service delivery.
You will oversee the management of RR and OWS clinical teams, supporting a culture of care, accountability, and recognition.
You will be based out of a Converge office in a capital city.
Supporting and managing teams to achieve performance objectives and KPI's.
Quarterly assessment and review of progress against the primary goal of meeting KPIs, high quality service provision.
Demonstrated commitment to achieving strategic objectives through role modelling and championing business directions and strong leadership with staff.
Establish relevant KPIs for coordinators and consultants in collaborations with the Chief Clinical Officer, reporting measures and systems tracking.
Develop and maintain ongoing positive relationships with key influential decision makers at client organisations and participation in client meetings to support clinical service delivery.
Provide clear processes and engage in continuous improvement activities to maximise quality in service delivery.
Where required identify, act and report on complaints.
Ensure consultant compliance with clinical governance and service delivery standards.
Lead with compassionate support and foster a culture of accountability.
Contribute to the achievement of organisational direction and goals.
About You
You will be a registered Psychologist, Social Worker or Counsellor and have at least five years' experience within a supervisory role working within the organisational wellbeing industry.
You will also possess the following experience and competencies:
At least 10 years' consulting experience, with minimum 4 years' experience in critical incident service delivery.
Proficient in trauma-informed care and best practice service delivery.
Minimum 5 years leadership experience in a clinical or related field.
Strong knowledge of emergency care service delivery models and people management within an emergency/critical incident context.
Strong knowledge of onsite models including walk the floor and individual counselling.
Demonstrated capability and experience in leading a team of professionals in providing a client- and customer-driven service across multiple stakeholders.
Strong project management skills with an ability to make decisions, coordinate projects and respond reactively where required.
Ability to work in a self-directed manner and effectively manage high volume and often complex tasks.
Strong decision-making capability around customer risk and have exemplary strategic planning skills.
Proven ability to manage people and influence culture.
Demonstrated flexibility and initiative with the ability to 'think outside the square'.
Postgraduate qualifications in the related field of consulting services.
Availability to travel as required.
Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued and connected.
We hire for heart.
We are passionate about transforming the wellbeing of people at work.
It's at the core of all that we do.
Our Commitment To You
Competitive remuneration
Volunteer leave
Paid parental leave
Purchasing of additional leave
Flexible working arrangements
Flexible, diverse and challenging work
Regular clinical supervision
Access to training and professional development
Career development through internal mobility
Lifestyle discounts – Discounted movie tickets, retail discounts and much more
If this sounds like the ideal role for you, click 'Apply now' to complete the online application.
For more information contact Cham Kumara, Talent Acquisition Manager via or visit .
Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace.
We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds and cultures, including First Nations people and the LGBTQIA+ community.
We invite you to send us your resume or contact us at
Please note that Converge will not ask you for personal details, including banking details, when you are undergoing the recruitment process.
Talent Acquisition Consultants will only contact you via email and/or phone call, not through social media channels.
Any details provided will be stored securely in line with Converge International's Privacy Policy which is available on our website by visiting privacy-policy/
Seniority level
Director
Employment type
Full-time
Job function
Health Care Provider
Industries
Mental Health Care
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