Technical Support Engineer

2 weeks ago

Sydney, New South Wales, Australia Philips Full time

Job Title

Customer Service Engineer - HPM

Job Overview

Philips stands at the forefront of global healthcare innovation, dedicated to enhancing the lives of billions through advanced technology in Imaging, Information, and Monitoring systems.

An exciting opportunity has emerged for a service-oriented engineer to join our team in New South Wales, focusing on our Patient Monitoring solutions. This pivotal role involves direct interaction with customers, fostering strong relationships while delivering expert technical guidance on the maintenance, installation, and servicing of our medical devices, both software and hardware, in accordance with industry regulations and standards.

Your Responsibilities:

  • Deliver exceptional service through technical support, corrective and preventive maintenance, repairs, commissioning, and installation of medical equipment, along with software and hardware upgrades.
  • Engage actively in the sales process, providing specialized technical assistance throughout the customer relationship lifecycle, from pre-sales to implementation and post-sales support.
  • Lead the management of technical escalations, ensuring timely resolution and consistent communication with all stakeholders in line with company protocols.
  • Identify the most cost-effective solutions to minimize customer downtime.
  • This role is based in Sydney and requires regular travel across New South Wales and the Australian Capital Territory.
  • Willingness to work additional hours outside of standard business hours as necessary to fulfill job responsibilities as defined by Philips.

Ideal Candidate Profile:

  • Proven experience in a customer-facing service engineering role within the medical equipment or biomedical sector, particularly with hospital patient monitoring systems.
  • Strong IT proficiency and the ability to thrive in a dynamic work environment.
  • A degree or equivalent qualification in Electronics, Electrical Engineering, or Biomedical Engineering.
  • A valid Australian driver's license is required, and a Police Check will be part of the recruitment process.

About Philips:

Joining Philips Healthcare means making a significant impact on the lives of individuals by overcoming real-world challenges.

  • Competitive salary package
  • Tool of trade vehicle allowance
  • Continuous learning and development opportunities
  • Access to the Philips Employee Shop
  • Flexible working environment that fosters a positive and supportive culture for talent development.

Philips is an equal opportunity employer, committed to fostering an inclusive workforce that reflects the diverse communities we serve. All applications will be evaluated fairly, irrespective of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We are dedicated to this commitment through our Reconciliation Action Plan and employee-led resource groups, encouraging individuals from all backgrounds, including Aboriginal and Torres Strait Islander, Māori, and Pacific Peoples, to apply.

If you require assistance during the application process due to accessibility needs, we will accommodate this upon request.

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