Customer Banking Specialist Relief Professional

4 weeks ago

Central Coast, Australia Commonwealth Bank of Australia Full time

We are seeking a Permanent Part-time Customer Banking Specialist Relief to join our team.

Please note that rosters are predetermined. Before applying, ensure you are available to cover the following roster.

  • Part-time 20 hours per week
  • Monday to Friday: 12.00pm - 4.00pm

Delivering exceptional banking experiences

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

Our team's work has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.

Key responsibilities

  • Provide relieving support to our branches. Travel will be required to and across Central Coast Branches: Erina Fair, Gosford, Woy Woy, Tuggerah, Bateau Bay, and Lake Haven.
  • Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking, and Financial Advice.
  • Support customers with enquiries, cash handling, transactional service, maintenance on accounts, and process applications for credit products.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Provide options for the customer through education and demonstration of our in-branch technology and digital banking options.
  • Problem solve and provide effective solutions while championing our processes, procedures, and drive our risk-adverse culture.

Requirements

  • Proven experience delivering exceptional Customer Service, ideally in Financial Services, Retail, or Hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

With us, you'll help customers make informed financial decisions to achieve their goals.

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