Parts Specialist

2 weeks ago


Melbourne, Victoria, Australia North East Auto Group Full time
About the Role

We are seeking an experienced Parts Interpreter to join our team at Northeast Auto Group. As a key member of our team, you will play a crucial role in assisting customers and technicians in identifying and sourcing the right parts from various cars and brands.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service by assisting customers in identifying and sourcing the right parts, answering inquiries, and offering technical advice when needed.
  • Parts Identification: Use your expertise to accurately identify parts, components, and specifications based on customer descriptions, part numbers, and reference materials.
  • Order Processing: Process customer orders efficiently and accurately, ensuring that the correct parts are selected and ordered.
  • Inventory Management: Monitor and manage parts inventory, ensuring stock levels are sufficient to meet customer demand.
  • Industry Knowledge: Stay updated on the latest industry trends, product developments, and technical information related to the parts you deal with.
  • Record Keeping: Maintain accurate records of customer interactions, orders, and inventory management.
  • Team Collaboration: Work closely with other team members, including sales, technicians, and suppliers, to ensure a seamless customer experience.
About You

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. You will have previous experience as a parts interpreter/advisor or related field, knowledge of the automotive industry, and proficiency in using computer software and inventory management systems.

Requirements:
  • Previous experience as a parts interpreter/advisor or related field
  • Knowledge of the automotive industry
  • Proficiency in using computer software and inventory management systems


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