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Automotive Parts Specialist
2 months ago
We are seeking multiple sales and customer service focused Parts Interpreters to join the Light Vehicle Service Department at Northeast Auto Group.
As a Parts Interpreter, you will play a crucial role in assisting customers and technicians in identifying and sourcing the right parts for various light vehicles.
Key Responsibilities:
- Customer Service: Deliver top-notch customer service by aiding customers in finding the correct parts, addressing queries, and providing technical guidance as necessary.
- Parts Identification: Apply your knowledge to precisely recognize parts, elements, and specs using customer details, part codes, and relevant resources.
- Order Management: Efficiently and accurately handle customer orders, ensuring appropriate parts are chosen and ordered.
- Inventory Management: Oversee and control the parts inventory, guaranteeing adequate stock to fulfill customer requirements.
- Industry Knowledge: Keep abreast of the newest industry shifts, product updates, and pertinent technical data for the parts in your domain.
- Documentation: Maintain precise documentation of customer dealings, orders, and inventory oversight.
- Collaboration: Collaborate effectively with peers, salespeople, technicians, and vendors to guarantee a smooth customer journey.
You will bring a passion for helping customers and exceptional communication skills. You are driven to deliver an exceptional customer experience each and every time.
Requirements include:
- Familiarity or enthusiasm for automotive, industrial, or machinery parts and elements.
- Outstanding customer service experience and communication skills.
- Keen eye for detail and ability to work in a dynamic and fast-paced environment.
- Competence in computer software and inventory management platforms.
- Prior exposure to parts interpretation or similar field is beneficial but not mandatory.
Northeast Auto Group is a national award-winning automotive retail and service organization that employs over 500 people in South Australia, Victoria, Queensland, and New South Wales.
We are quickly becoming the largest seller of trucks in South Australia. We deliver a full-service experience to the industry through our multiple business units to provide the best service and solutions to our customers. Our group of companies includes an Engineering and Manufacturing division, Parts, Service and Repair centre, Agricultural and Construction Equipment Solutions, Iveco, Isuzu, and other franchises.
We are a high-performance business. Our success is built on hard work and skillfulness. We employ the best and invest in our people to make sure their knowledge is second to none. We go the extra mile and we always deliver.
