Personal Injury Claims Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCaseManager Full time $102,569 - $129,555

Job Opportunity:

We're seeking a dedicated High Complexity Case Manager to join our team in Brisbane. In this role, you will play a crucial part in managing complex CTP insurance claims, working closely with injured parties, healthcare professionals, legal representatives, and other stakeholders to ensure the best possible outcomes for clients.

Your Key Responsibilities:

  • Develop and maintain effective relationships with internal and external stakeholders, using a collaborative approach to obtain information and technical expertise to manage claims effectively
  • Manage the end-to-end claims management process, by identifying clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes
  • Respond to client requests in accordance with service standards
  • Ensure accurate claims data is entered in accordance with quality assurance standards and reporting to ensure accurate payments and wages are processed, claims are reported on correctly, and service standards are met
  • Prepare documents, files, and records for legal matters including trial and subrogation, and submit administrative reports as required
  • Maintain current knowledge and adherence to relevant legislation, regulations, standards, and guidelines
  • Support the implementation of the Claims strategy to enable delivery of business targets
  • Participate in meetings to share and develop strategy, knowledge, and best practice

About You:

  • 1-2 years experience within a case management role in a fast-paced, high-volume environment
  • Knowledge or experience in Personal Injury or insurance industry is desirable
  • Empathetic and resilient in nature with an interest in supporting stakeholders through challenging situations
  • Knowledge of ClaimCentre system is desirable but not essential
  • Stakeholder management & negotiation skills as well as problem resolution knowledge
  • A willingness to learn, excellent communication/organisation skills, and proactive attitude

Why Work with Us:

  • We offer holistic support for work life
  • 'Hybrid Working' - a mix of home and office work to enhance work/life balance
  • 'Thriving at our Best' wellbeing program including coaching, nutritional advice, confidential counselling, financial, and legal advice
  • Flexible leave for parents including paid super
  • Retirement savings through voluntary super contributions and company matching
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
  • Discounts on insurance products, car hire, hotels, goods, and services

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