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Personal Injury Claims Specialist

3 weeks ago

Brisbane, Queensland, Australia beBeeClaims Full time $90,000 - $120,000

At Suncorp, our Claims teams are at the forefront of making a difference for people in their most challenging times. We provide support and understanding to customers while finding outcomes that help them get back on track.

We're looking for someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.

This role is perfect for someone with experience in Personal Injury claims. You'll have the opportunity to work collaboratively with colleagues to challenge and develop business processes and strategies to drive an improved customer experience, efficiency, and claims performance.

You will display the Suncorp Values and promote a high-performing culture which advocates the benefits of change and continuous improvement. As part of the CTP QLD team, you will also be accountable for coaching and mentoring the claims teams to ensure exceptional customer service and sound decision-making.

The ideal candidate will have:

  • Experience in Personal Injury claims
  • A commitment to increasing customer experience and delivering high-quality solutions within required timeframes
  • Excellent written and verbal skills, and ability to convey and explain information to direct customers both verbally and in writing
  • Ability to make commercial decisions in line with delegated authority

In return, we offer a competitive benefits package, excellent work culture, and opportunities for career development and growth. If you're passionate about making a real difference in people's lives, this could be the perfect opportunity for you.