Experience The Reward Of Delivering Exceptional Customer Service

1 week ago

Parramatta Park, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000
Job Overview

We are the world's largest network of mobile vans and technicians, operating since 1982 as part of a leading tyre brand in Australia.

Our employees enjoy ongoing training, comprehensive support, a collaborative team environment, and an unwavering commitment to safety.

  • Competitive salary package + weekly incentives + superannuation
  • Benefits including discounted tyres and auto for you and your family
  • Convenient location in Silverwater - no city commute
  • Supportive and collaborative team atmosphere
  • Ongoing professional development
  • Access to continuous learning and growth opportunities

About the Role

As a Contact Centre Operator, you will respond to telephone, website, and email inquiries, manage bookings, and provide accurate quotes. You will contribute to achieving conversion targets while prioritizing customer satisfaction above all else.

  • Respond promptly to inbound inquiries via phone, live chat, and email
  • Manage bookings and customer requests with efficiency and attention to detail
  • Achieve key performance indicators (KPIs) including conversion rates and customer retention
  • Record and process customer interactions accurately using relevant CRM and booking systems
  • Collaborate with operations teams to ensure seamless service delivery
  • Support the company's commitment to safety and sustainability

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