Exceptional Service Expert

1 day ago

Parramatta Park, Queensland, Australia beBeeSupport Full time $99,955
About The Role

This role is a key position in our business customer operations, responsible for managing high volumes of correspondence and ensuring seamless day-to-day office administration. You will also engage proactively with customers to help them navigate important services.

Key Responsibilities:
  • Deliver Exceptional Service: Provide high-quality support to business customers, ensuring all interactions meet our service standards, including response times.
  • Build Strong Relationships: Collaborate effectively with internal teams, consultants, and service providers to streamline customer experiences.
  • System & Process Support: Assist users with our systems (e.g., WasteID, Tapin), manage customer correspondence and applications, and ensure data accuracy.
  • Customer Enquiry Management: Respond to high-volume enquiries via centralised inboxes, involving team members when needed for resolution. This includes responding to customers via telephone and email and managing service requests issued by other internal teams.
  • Compliance & Billing Oversight: Support device compliance follow-ups, manage exceptions in SAP, and resolve trade wastewater billing queries with precision.
About You:

We are looking for individuals with well-developed critical thinking skills and initiative combined with a keen eye for detail. Additionally:

  • A customer-centric mindset and strong written and verbal communication skills
  • A willingness to learn and swiftly understand new concepts and new systems
  • Able to work on multiple work streams with competing priorities to ensure overall targets and KPIs are met with a highly proactive nature
  • Work autonomously and use critical thinking to resolve customer queries with existing processes
  • Able to work with SAP CRM, ISU, Fiori and other systems as required
  • A positive Team mentality to contribute to a great team culture
Dive into Our Great Benefits:
  • Competitive Remuneration: We will ensure that your skills and contributions are valued and rewarded appropriately
  • Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being
  • Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success
  • 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal
  • Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans
  • Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance
  • Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW
  • Novated Leasing: Get in the driver's seat of your financial future with our novated lease options

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