Delivering Exceptional Customer Experiences
1 day ago
Key Responsibilities:
- Respond promptly to inbound enquiries via phone, live chat, and email.
- Manage bookings and customer requests with efficiency and attention to detail.
- Achieve key performance indicators (KPIs) including conversion rates and customer retention.
- Accurately record and process customer interactions using relevant CRM and booking systems.
- Collaborate with the operations team to ensure seamless service delivery.
Requirements:
- Exceptional customer service skills with a passion for achieving conversion targets.
- Confident communicator with strong telephone and written communication skills.
- Excellent attention to detail, with the ability to manage multiple communication channels.
- Minimum 2 years' experience in a similar role (preferred but not essential).
About This Role:
This is an excellent opportunity to work in a dynamic contact centre environment. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing exceptional service to meet our business objectives.
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