Key Performance Advisor

1 week ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000

Are you passionate about delivering exceptional customer service and driving business growth opportunities? We are seeking a highly motivated individual to join our Customer Service team as a Key Performance Advisor.

Key Responsibilities:
  • Communicate with customers via phone, email or other digital channels to resolve queries and provide excellent service
  • Review and escalate complaints regarding billing or service issues ensuring timely resolutions
  • Educate customers on procedures, costs, restrictions and benefits enhancing their experience
  • Manage customer accounts, including cancellations, reissues and maintenance ensuring accurate records
  • Utilize card management systems to maintain up-to-date information and ensure seamless customer interactions
Requirements:
  • Previous experience in a customer-facing role
  • Demonstrated ability to meet targets and service level agreements (SLAs)
  • Strong analytical skills and attention to detail
  • Excellent communication and interpersonal skills fostering strong relationships with customers and colleagues alike
  • Proficiency in Microsoft Office Suite and Google Workspace applications

This is an exciting opportunity for a driven individual to contribute to a dynamic organization with a focus on customer satisfaction and business development. If you are a results-oriented professional looking to advance your career in customer service, we encourage you to apply.


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