Senior Advisor, Performance Reporting and Insights
2 days ago
The Senior Advisor influences national operational performance through the development and implementation of user experience (UX) research and analysis of operational performance to monitor progress toward timeliness and service quality performance targets, identify risks to achievement of performance targets, and opportunities to optimise efficiency and user experience.
Informed by a deep understanding of operational processes, the Senior Advisor works with Members and staff across the business to support the Commission's performance framework, with a particular focus on achievement of timeliness performance targets and identifying and promoting best practices and service quality.
The Senior Advisor is responsible for leading key components of the Commission's UX strategy 2024-27, evaluation research, and developing organisational performance measures to support a holistic evidence-based approach to operations. Providing valuable insights, the Senior Advisor:
- Helps the Commission achieve best practice as well as operational goals;
- Makes decisions based on sound professional judgement;
- Works collaboratively to achieve results and business process improvements;
- Fosters strong stakeholder relationships, including with Members and the Commission's senior leadership.
The Senior Advisor works across various business data systems, including Microsoft 365 applications, the Commission's case management and workflow management systems, Qualtrics user feedback management system, and STATA.
The key duties of the position include
- Manage the design and delivery of research projects and generation of insights and reviews of Commission services from the user perspective.
- Supervise and support junior team members to undertake business data analysis to deliver a range of high-quality insights for senior decision-makers.
- Undertake business analysis for senior decision-makers identifying emerging trends and issues from operational data, user feedback, and complaints channels.
- As a senior team member, contribute to the development of team objectives for short-term tasks and strategic planning for longer-term initiatives.
- Build and sustain productive and collaborative stakeholder relationships with a range of internal and external stakeholders, including with Members and the Commission's senior leadership, to facilitate user-centered design of activities and outputs.
- Perform other duties to support the Assistant Director, Performance Reporting and Insights, as required.
-
Senior Reporting and Insights Advisor
19 hours ago
Melbourne, Victoria, Australia Glen Eira City Council Full timeSenior Reporting and Insights Advisor – Glen Eira City CouncilJoin to apply for the Senior Reporting and Insights Advisor role at Glen Eira City Council.Continue to drive our reporting excellenceFull-time permanent position with flexible work options availableBand 7: $106K - $119K per annum (dependent on experience) + superannuationAbout the teamThe...
-
Senior Reporting and Insights Advisor
22 hours ago
Melbourne, Victoria, Australia Glen Eira City Council Full timeSenior Reporting and Insights Advisor – Glen Eira City CouncilJoin to apply for the Senior Reporting and Insights Advisor role at Glen Eira City Council.Continue to drive our reporting excellenceFull-time permanent position with flexible work options availableBand 7: $106K - $119K per annum (dependent on experience) + superannuationAbout the teamThe...
-
Performance Insights Advisor
11 hours ago
Melbourne, Victoria, Australia beBeeAnalyst Full time $106,000 - $119,000Job Title: Performance Insights AdvisorJob DescriptionThe role of Performance Insights Advisor will focus on delivering high-quality performance reporting to inform strategic decision-making. This will involve leading our reporting function, developing and maintaining reports to ensure legislative requirements are met, and collaborating with the executive...
-
Chief Performance Reporting Specialist
13 hours ago
Melbourne, Victoria, Australia beBeeStrategic Full time $106,000 - $119,000Reporting and Insights AdvisorThis is a unique opportunity to drive reporting excellence and bring the Council Plan to life.Key Responsibilities:Develop strategic performance reports aligned with the Council Plan, ensuring legislative requirements are met.Design community-facing reports, including annual reports and mid-year progress updates, that showcase...
-
Corporate Performance Reporting Director
2 weeks ago
Melbourne, Victoria, Australia WebBeds Full timeCorporate Performance Reporting Director 24 June, 2025 Finance Melbourne, Australia Full time Hybrid In this role you will: The Corporate Performance Reporting Director is responsible for managing and directing all aspects of financial planning and budgeting of the Web Travel Group, partnering with the business, regional teams, and senior management to...
-
Corporate Performance Reporting Director
4 weeks ago
Melbourne, Victoria, Australia WebBeds Full timeCorporate Performance Reporting Director24 June, 2025FinanceMelbourne, AustraliaFull timeHybridIn this role you will:The Corporate Performance Reporting Director is responsible for managing and directing all aspects of financial planning and budgeting of the Web Travel Group, partnering with the business, regional teams, and senior management to support key...
-
Corporate Performance Reporting Director
3 weeks ago
Melbourne, Victoria, Australia WebBeds Full timeCorporate Performance Reporting Director24 June, 2025FinanceMelbourne, AustraliaFull timeHybridIn this role you will:The Corporate Performance Reporting Director is responsible for managing and directing all aspects of financial planning and budgeting of the Web Travel Group, partnering with the business, regional teams, and senior management to support key...
-
Digital Insights And Reporting Analyst
4 weeks ago
Melbourne, Victoria, Australia Six Degrees Executive Full timeGet AI-powered advice on this job and more exclusive features.About the CompanyOur client is a market-leading business in the contemporary fashion space, known for its bold creative direction, digital-first mindset, and global cult following.Operating at the cutting edge of e Commerce, social media and youth culture, the brand group has built a loyal and...
-
Performance Insights Manager
4 days ago
Melbourne, Victoria, Australia Kmart Australia Limited Full timeJoin to apply for the Performance Insights Manager role at Kmart Australia LimitedJoin to apply for the Performance Insights Manager role at Kmart Australia LimitedBrighter Futures Start HereWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores,...
-
Performance Insights Manager
2 weeks ago
Melbourne, Victoria, Australia Kmart Australia Limited Full timeJoin to apply for the Performance Insights Manager role at Kmart Australia Limited Join to apply for the Performance Insights Manager role at Kmart Australia Limited Brighter Futures Start Here We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target.We have more than 50,000 passionate individuals across our stores,...
