Senior Advisor, Performance Reporting and Insights

4 weeks ago

Melbourne, Victoria, Australia ClearCompany Full time

The Senior Advisor influences national operational performance through the development and implementation of user experience (UX) research and analysis of operational performance to monitor progress toward timeliness and service quality performance targets, identify risks to achievement of performance targets, and opportunities to optimise efficiency and user experience.

Informed by a deep understanding of operational processes, the Senior Advisor works with Members and staff across the business to support the Commission's performance framework, with a particular focus on achievement of timeliness performance targets and identifying and promoting best practices and service quality.

The Senior Advisor is responsible for leading key components of the Commission's UX strategy , evaluation research, and developing organisational performance measures to support a holistic evidence-based approach to operations. Providing valuable insights, the Senior Advisor:

  • Helps the Commission achieve best practice as well as operational goals;
  • Makes decisions based on sound professional judgement;
  • Works collaboratively to achieve results and business process improvements;
  • Fosters strong stakeholder relationships, including with Members and the Commission's senior leadership.

The Senior Advisor works across various business data systems, including Microsoft 365 applications, the Commission's case management and workflow management systems, Qualtrics user feedback management system, and STATA.

The key duties of the position include

  • Manage the design and delivery of research projects and generation of insights and reviews of Commission services from the user perspective.
  • Supervise and support junior team members to undertake business data analysis to deliver a range of high-quality insights for senior decision-makers.
  • Undertake business analysis for senior decision-makers identifying emerging trends and issues from operational data, user feedback, and complaints channels.
  • As a senior team member, contribute to the development of team objectives for short-term tasks and strategic planning for longer-term initiatives.
  • Build and sustain productive and collaborative stakeholder relationships with a range of internal and external stakeholders, including with Members and the Commission's senior leadership, to facilitate user-centered design of activities and outputs.
  • Perform other duties to support the Assistant Director, Performance Reporting and Insights, as required.
#J-18808-Ljbffr

  • Senior Reporting and Insights Advisor

    4 days ago

    Melbourne, Victoria, Australia Glen Eira City Council Full time $106,000 - $119,000 per year

    Continue to drive our reporting excellenceFull time permanent position with flexible work options availableBand 7: $106K - $119K per annum (dependent on experience) + superannuationAbout the teamThe Engagement and Insights team is part of the Public Affairs department, which is made up of a high-performing, values-led group of communications, engagement,...

  • Reporting & Insights Analyst

    8 hours ago

    Melbourne, Victoria, Australia GRANITE CONSULTING Full time $90,000 - $120,000 per year

    Are you passionate about turning data into impactful insights that drive real business decisions? We're looking for a skilled Reporting & Insights Analyst to join our Melbourne-based team on an initial 12-month fixed-term contract. In this role, you'll dive deep into data sets, identify trends, uncover root causes, and deliver strategic insights that...

  • Performance and Reporting Analyst

    2 days ago

    Melbourne, Victoria, Australia Australian Unity Full time $90,000 - $120,000 per year

    Company description: Australian Unity Group Services Pty LtdJob description: About usEstablished in 1840, we are Australia's first wellbeing company, delivering health, wealth and care services for our members and the community.As a social enterprise, we're motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to...

  • Corporate Performance Reporting Director

    3 weeks ago

    Melbourne, Victoria, Australia WebBeds Full time

    Corporate Performance Reporting Director24 June, 2025FinanceMelbourne, AustraliaFull timeHybridIn this role you will:The Corporate Performance Reporting Director is responsible for managing and directing all aspects of financial planning and budgeting of the Web Travel Group, partnering with the business, regional teams, and senior management to support key...

  • Performance Insights Manager

    4 weeks ago

    Melbourne, Victoria, Australia Kmart Australia Limited Full time

    Join to apply for the Performance Insights Manager role at Kmart Australia LimitedJoin to apply for the Performance Insights Manager role at Kmart Australia LimitedBrighter Futures Start HereWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores,...

  • Senior Advisor Briefings And Correspondence

    4 weeks ago

    Melbourne, Victoria, Australia Department of Transport and Planning Full time

    OverviewSenior Advisor, Briefings & Correspondence – Fixed Term Position until 30 November 2026. Lead a small, high-performing team to deliver ministerial briefings, correspondence and related information. Report to the Manager, Briefings & Correspondence and collaborate with ministerial offices, the Secretary's office and senior executives to provide...

  • Senior Advisor Briefings And Correspondence

    4 weeks ago

    Melbourne, Victoria, Australia Department of Transport and Planning Full time

    OverviewSenior Advisor, Briefings & Correspondence – Fixed Term Position until 30 November 2026. Lead a small, high-performing team to deliver ministerial briefings, correspondence and related information. Report to the Manager, Briefings & Correspondence and collaborate with ministerial offices, the Secretary's office and senior executives to provide...

  • Senior Advisor Briefings And Correspondence

    4 weeks ago

    Melbourne, Victoria, Australia Department Of Transport And Planning Full time

    Senior Advisor Briefings And Correspondence Join to apply for the Senior Advisor Briefings And Correspondence role at Department of Transport and Planning Senior Advisor Briefings And Correspondence1 week ago Be among the first 25 applicants Join to apply for the Senior Advisor Briefings And Correspondence role at Department of Transport and Planning Get...

  • People and Performance Advisor

    4 weeks ago

    Melbourne, Victoria, Australia William Roberts Pty Full time

    Add expected salary to your profile for insightsWilliam Roberts Lawyers is currently seeking a talented Human Resources professional to join our high-performing and fast-paced team. This role offers a unique opportunity to contribute meaningfully to both operational initiatives and strategic HR activities within a supportive and collaborative environment...

  • Senior People And Culture Advisor

    4 weeks ago

    Melbourne, Victoria, Australia Moore Australia Full time

    Join to apply for the Senior People and Culture Advisor (BP) role at Moore Australia2 days ago Be among the first 25 applicants Join to apply for the Senior People and Culture Advisor (BP) role at Moore Australia Job Description Ready to thrive in a workplace where your talents are celebrated, your ideas are valued, and your growth is a priority? Join Moore...