Vendor Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled Vendor Specialist to join our team in Australia and New Zealand. As a key member of our collections team, you will be responsible for liaising with customers, external Debt Collections Agencies, and customer service teams to facilitate collections activity and reduce losses in accordance with our company guidelines and Australian & New Zealand Regulatory requirements.
Key Responsibilities
- Maintain relationships and liaise with internal and external stakeholders, including third-party collection's vendors.
- Accountable for completion of applicable outsourcing activities on all steps of the lifecycle of the outsourcing agreement and ensure that any regulatory requirements relating to outsourcing are met.
- Drive performance to ensure ongoing improvement and collection efficiency.
- Facilitate annual DCA Audits and identify, evaluate, monitor, and escalate third-party risks to the business as and when needed.
- Facilitate Monthly, Quarterly Governance meetings and participate in DCA Call Calibrations sessions.
- Coordinate and manage changes to supplier and third-party management processes driven by policy, regulations, or improvement opportunities.
- Manage and monitor contracts inclusive of service level agreements (SLAs) of third-party collection's vendors.
- Complete Collections reporting requirements as per Global Collection Oversight Framework.
- Build and maintain relationships with key stakeholders by collaborating with cross-functional teams, including Credit risk, finance, Legal & Compliance, Security and Privacy, operations, and customer service, to set targets, streamline collections processes and enhance efficiency in line with overall business goals.
- Manage and record third-party collection's vendors incidents and report to internal stakeholders.
Requirements
- Proven experience in stakeholder engagement and relationship management, both internally and externally.
- High level of emotional intelligence and the ability to remain calm under pressure.
- Experience in call auditing/call calibrations.
- Collections experience.
- Shown expertise with financial investigations demonstrating risk-based judgment, problem-solving skills, and strong analytical ability.
- Must have strong interpersonal, influencing, and facilitation skills, with strong oral and written communication ability.
- Shown ability to effectively work independently while also collaborating with team members as well as internal business units and industry peers.
- Exceptional client focus: ability to form relationships and establish trust, respect, competence, and confidence effectively and quickly.
- Working knowledge of ANZ Regulatory requirements; BNPL code, DCGs, ASIC, Privacy Act, CCFA etc.
About Us
Square is a global technology company with a focus on financial services. We build tools to help more people access the economy. Our team is passionate about creating innovative solutions that make a real impact. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, we'd love to hear from you.
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