Motor Claims Portfolio Manager

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $85,000

Manage a nationwide portfolio of motor claims and handle high-volume inbound/outbound calls. Provide exceptional customer service in a timely manner, ensuring expertise in current legislation impacts claims management and applying sound decision-making to all claims.

Key Responsibilities:
  • Managing a national portfolio of motor claims
  • Handling high volume of inbound / outbound calls
  • Providing exceptional customer service to our customers in a timely manner
  • Ensuring and maintaining knowledge of current legislation and how this impacts claims management
Requirements:
  • High level of Customer service experience, ideally within a claims environment
  • Insurance knowledge or background
  • Ability to multitask and work in a fast-paced environment
  • Excellent communication skills (both written and verbal)
  • Negotiation skills
  • Confidence to learn, access, and use different systems and software
  • Strong attention to detail
  • A team player attitude, with a focus on supporting and respecting others
  • A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

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