Administrative Operations Coordinator

2 weeks ago

Townsville, Queensland, Australia beBeeAdministration Full time $45,000 - $65,000

Key Position Overview:

The Administration Officer plays a pivotal role in facilitating the effective functioning of freight activities, ensuring seamless collaboration with the Fleet Controller.

Responsibilities:

  • Execute administrative duties and freight office tasks to support operational efficiency
  • Assist in maintaining optimal DIFOT performance by coordinating schedules, reviewing consignments, and communicating with ports and supervisors
  • Provide customer support through clear and timely communication, enhancing customer satisfaction
  • Liaise with customers to resolve queries, provide updates, and ensure a positive service experience
  • Collaborate closely with the Fleet Controller to ensure efficient freight operations
  • Conduct thorough dock searches, reconcile freight discrepancies, and escalate issues as required
  • Prepare and deliver accurate operational reports as necessary
  • Monitor MDT compliance daily in collaboration with the Fleet Supervisor, escalating non-compliance issues where necessary
  • Ensure adherence to company policies, procedures, and audit requirements
  • Share important business information with branch employees in a timely manner
  • Contribute to team training, quality management initiatives, and continuous process improvements

Requirements:

  • Strong focus on customer service with excellent interpersonal and communication skills
  • High level of computer literacy, including Microsoft Office (Word, Excel, Outlook)
  • Strong work ethic with the ability to work independently or collaboratively in a fast-paced environment
  • Ability to build and maintain strong internal and external relationships
  • Proven time management and prioritisation skills
  • Previous experience in freight, logistics, or administration highly regarded

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