Technical Support Specialist
1 month ago
Role Overview
We are seeking a skilled Systems Support Specialist to provide technical assistance and troubleshooting for various computer systems and software applications within our organisation.
Key Responsibilities
- Troubleshoot and resolve hardware and software issues, including operating systems, applications, and network connectivity.
- Provide technical support for end-users, assisting with software installations, configurations, and troubleshooting.
- Assist in network troubleshooting and maintenance, resolving connectivity problems and configuring network devices.
- Maintain system performance by proactively monitoring and updating software and hardware to ensure security and efficiency.
- Create and maintain technical documentation, such as user guides and troubleshooting procedures.
- Provide after-hours support on a rotating basis, including weekends, and be available for short-notice travel to our location.
About You
You are a proactive, solutions-oriented individual with excellent problem-solving and communication skills. You thrive in dynamic environments and have a strong customer service focus.
Requirements
- Proven experience in providing technical support and troubleshooting (Essential)
- Strong knowledge of operating systems (Windows, macOS, Linux) (Essential)
- Proficiency in MS Active Directory, Citrix, and common software applications including M365 and Adobe Creative Cloud (Essential)
- Australian Driver's Licence (Essential)
- Experience in the hospitality industry (Desirable)
What We Offer
At Hamilton Island, we value Service, Excellence, Environment, Team, and Safety. We offer a range of benefits, including a convenient location, hybrid working arrangements, and paid parental leave.
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