Desktop Motor Claims Assessor

1 week ago


Melbourne, Victoria, Australia Youi Insurance Full time
About the Role

We're seeking a skilled Desktop Motor Claims Assessor to join our high-performing team at Youi Insurance. As a key member of our team, you'll play a crucial role in assessing third-party motor claims via desktop to determine fair and reasonable costs.

Key Responsibilities
  • Inspect claims files and images to assess damage, determine loss extent, and obtain online quotations to authorise claim settlements within guidelines.
  • Prepare assessments following organisational objectives, business guidelines, and the Code of Practice.
  • Authorise costs and replacements based on the best value quotations and supervise the repair work quality.
  • Handle disputed recoveries and settlements through expert review.
  • Communicate outcomes and recommendations to department staff.
  • Support colleagues to improve efficiencies and positively influence business and customer outcomes.
About You

To succeed in this role, you'll need:

  • A trade qualification in Panel Beating, Spray Painting, or Light Vehicle Mechanical.
  • Experience in the motor trade/industry.
  • Adept at using computers and learning new systems or applications.
  • Knowledge of conflict resolution processes.
  • Strong time management and multitasking abilities.
  • Professional written and verbal communication skills.
  • A team player with the ability to build rapport with stakeholders.
  • Strong problem-solving and resolution skills.
About Youi

At Youi, we're a dynamic and innovative insurance company that values diversity, individuality, and unique perspectives. We're committed to creating a supportive and fun work environment that fosters growth and development. If you're looking for a place where you can be yourself and grow, think Youi.



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