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Desktop Assessor

2 months ago

Melbourne, Victoria, Australia Suncorp Group Full time
About the Role

We are seeking a skilled Desktop Assessor to join our team at Suncorp Group. As a Desktop Assessor, you will play a critical role in assessing property damage and determining claim quantum and scope under the relevant PDS.

Key Responsibilities
  • Assess property damage via multiple assessing platforms, including desktop assessing, virtual assessing, and onsite/on-road assessments.
  • Determine claim quantum and scope under the relevant PDS.
  • Provide brilliant service to our customers, delivering professional and accurate assessments, and communicating clearly and effectively with stakeholders.
  • Support the Claims Manager in identifying customer resolution strategies to minimize customer escalations.
  • Proactively promote and communicate the benefits of our digital experience capabilities and elevate customer interactions through the efficient and effective use of technology.
  • Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
  • Build effective and trusted relationships with stakeholders to meet customer and business needs.
Requirements
  • Qualifications in building or allied trades and experience in compiling or interpreting scope of works (desired).
  • Competent computer literacy and navigation skills (mandatory).
  • Minimum 2 years insurance experience and claims process knowledge (desired).
  • Minimum 2 years' experience as a proven performer in customer service roles (mandatory).
What We Offer
  • Discounts and offers on a range of Insurance products.
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
About Suncorp Group

We're proud to be a part of the Suncorp Group family, a leading insurance company in Australia. We share a drive to make the complex simple and bring our customers peace of mind when it matters most. Join us and be part of a team that's passionate about delivering exceptional customer service and making a difference in our community.