Customer Service Representative for Roadside Assistance
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team in Brisbane CBD. As part of our dynamic Roadside Assistance Team, you will play a crucial role in delivering exceptional customer service to clients.
This is an exciting opportunity to work with a global insurance client and contribute to their success. Reporting to an experienced team leader, you will be responsible for managing inbound and outbound telephone calls, assessing customer inquiries, and determining the most appropriate course of action.
You will have the opportunity to work closely with a collaborative and supportive team, enjoy thorough training and ongoing support, and explore the insurance field. We are looking for individuals who are genuine, proactive, and eager to provide excellent customer service.
Key Responsibilities:
- Receiving and screening telephone calls for issues varying from general enquiries to critical incidents
- Delivering exceptional service to customers through effective call management
- Thoroughly logging all call-related data into CRM systems and creating incidents in real-time
- Providing effective follow-through to ensure customer inquiries are resolved effectively and in a timely manner
About You:
- Proficient communication skills and precision when interacting with customers
- Strong multitasking abilities
- Full permanent working rights
- Excellent problem-solving and lateral thinking skills
- Intermediate computer skills (Word, Excel, Outlook) with a quick learning ability
- Exceptional customer service and problem-solving passion
The ideal candidate will have intermediate computer skills and be proficient in communicating with customers. They must also have full permanent working rights and be available to start on $29.33 per hour + Super. This is a full-time, on-site position with a rotational roster and 38 hours per week. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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Brisbane, Queensland, Australia AWP Australia Pty Ltd Full timeJob Description:We are seeking a highly skilled and customer-focused individual to join our Roadside Assistance team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional service to our customers through the effective management of inbound and outbound telephone calls.Key Responsibilities:Results...
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