Customer Service Representative for Roadside Assistance

3 weeks ago


Brisbane, Queensland, Australia MAYDAY Recruitment Group Full time

We are seeking a highly skilled Customer Service Representative to join our team in Brisbane CBD. As part of our dynamic Roadside Assistance Team, you will play a crucial role in delivering exceptional customer service to clients.

This is an exciting opportunity to work with a global insurance client and contribute to their success. Reporting to an experienced team leader, you will be responsible for managing inbound and outbound telephone calls, assessing customer inquiries, and determining the most appropriate course of action.

You will have the opportunity to work closely with a collaborative and supportive team, enjoy thorough training and ongoing support, and explore the insurance field. We are looking for individuals who are genuine, proactive, and eager to provide excellent customer service.

Key Responsibilities:

  • Receiving and screening telephone calls for issues varying from general enquiries to critical incidents
  • Delivering exceptional service to customers through effective call management
  • Thoroughly logging all call-related data into CRM systems and creating incidents in real-time
  • Providing effective follow-through to ensure customer inquiries are resolved effectively and in a timely manner

About You:

  • Proficient communication skills and precision when interacting with customers
  • Strong multitasking abilities
  • Full permanent working rights
  • Excellent problem-solving and lateral thinking skills
  • Intermediate computer skills (Word, Excel, Outlook) with a quick learning ability
  • Exceptional customer service and problem-solving passion

The ideal candidate will have intermediate computer skills and be proficient in communicating with customers. They must also have full permanent working rights and be available to start on $29.33 per hour + Super. This is a full-time, on-site position with a rotational roster and 38 hours per week. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



  • Brisbane, Queensland, Australia AWP Australia Pty Ltd Full time

    Job Description:We are seeking a highly skilled and customer-focused individual to join our Roadside Assistance team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional service to our customers through the effective management of inbound and outbound telephone calls.Key Responsibilities:Results...


  • Brisbane, Queensland, Australia MAYDAY Recruitment Group Full time

    We are seeking a skilled Customer Service Representative to join our Global Insurance client's dynamic Roadside Assistance Team.Reporting to a highly experienced team leader, you will be responsible for delivering exceptional customer service through effective management of inbound and outbound telephone calls.Key Responsibilities:Receive and screen...


  • Brisbane, Queensland, Australia Nationwide Towing & Transport Full time

    About This RoleWe are seeking a skilled Tow Truck Driver to join our team at Nationwide Towing & Transport. As a key member of our roadside assistance team, you will be responsible for providing prompt and professional service to our customers.Key ResponsibilitiesSafely operate a tow truck to respond to roadside assistance calls Provide excellent customer...


  • Brisbane, Queensland, Australia Woolworths Group Full time

    Customer Service Representative Opportunity at Woolworths GroupWe're looking for a skilled Customer Service Representative to join our team. As part of this role, you'll be responsible for delivering exceptional customer experiences and ensuring that customers leave the store satisfied.In this position, you may be required to work in various areas of the...


  • Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    We are seeking a Customer Service Representative to join our team at Bendigo and Adelaide Bank. This role involves providing exceptional customer service and helping customers achieve their financial goals.About the RoleAs a Customer Service Representative, you will be the face of our bank and will be responsible for providing accurate and timely assistance...


  • Brisbane, Queensland, Australia RACQ Full time

    **About the Role**At RACQ, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences for our members.**Key Responsibilities**Provide exceptional customer service experiences for our membersDeliver tailored solutions across...


  • Brisbane, Queensland, Australia Hudson Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Hudson. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Manage inbound calls and email queries in a dynamic, fast-paced settingDisplay...


  • Brisbane, Queensland, Australia Woolworths Group Full time

    At Woolworths Group, we're committed to delivering exceptional customer service and providing a great shopping experience. As a Customer Service Representative, you'll play a vital role in ensuring our customers leave the store satisfied.We're looking for someone with a genuine passion for food and shopping, who is customer-focused and enjoys working as part...


  • East Brisbane, Queensland, Australia Costco Wholesale Full time

    Job TitleCustomer Service Representative - Deli AssistantAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our deli team at Costco Bundamba. As a key member of our team, you will be responsible for providing exceptional customer service, preparing and serving food products, and maintaining a clean and safe...


  • Brisbane, Queensland, Australia KBH Solutions Full time

    We are seeking a highly motivated Customer Service Representative to join our team at KBH Solutions in Southport. This is an exciting opportunity to work in a dynamic finance environment, providing exceptional customer service and administration support.The successful candidate will have the ability to handle multiple enquiries from customers regarding loan...


  • East Brisbane, Queensland, Australia Abbott Full time

    At Abbott, we are seeking a skilled CUSTOMER SERVICE REPRESENTATIVE to join our team in Brisbane. This exciting opportunity is part of our Rapid Diagnostics division, where you will play a vital role in delivering exceptional customer service.This role involves completing daily customer service tasks, including order processing, data entry, issue...


  • South Brisbane, Queensland, Australia JAY JAYS Full time

    About the RoleAt The Just Group, we are currently seeking a dynamic and results-driven Customer Service Representative to join our team at our Garden City Store. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective communication and interpersonal skills.Key...


  • Brisbane, Queensland, Australia Lovisa Full time

    We are seeking highly motivated individuals to join our team as Customer Service Representatives.As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences and ensuring that every customer leaves feeling valued and satisfied.The ideal candidate will possess excellent communication skills, be able to work well...


  • Brisbane, Queensland, Australia Lowes Full time

    We are currently seeking a Customer Service Representative to join our team in a customer-focused retail environment.In this role, you will be responsible for delivering exceptional customer experiences and supporting all aspects of store operations, including processing transactions, visual merchandising, and stock replenishment.Key Responsibilities:Deliver...


  • Brisbane, Queensland, Australia MAYDAY Recruitment Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer service to our clients through effective management of inbound and outbound telephone calls. Key responsibilities include receiving and screening telephone...


  • Brisbane, Queensland, Australia KBH Solutions Full time

    Role OverviewKBH Solutions is seeking an experienced Customer Service Representative to handle customer enquiries, manage loan accounts, and provide administrative support.


  • Brisbane, Queensland, Australia Lowes Full time

    We are seeking a motivated Customer Service Representative to work closely with our store team in providing an exceptional customer experience. As a key member of our team, you will be required to get involved in all aspects of being a sales assistant, from greeting and serving customers, to replenishing stock and ensuring the store is presentable.Key...


  • Brisbane, Queensland, Australia VISY Full time

    Role OverviewWe are seeking a highly motivated and results-driven Customer Service Representative to join our team in Hemmant. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer service and support.


  • East Brisbane, Queensland, Australia Abbott Full time

    Abbott is seeking a skilled and detail-oriented Customer Service Representative to join our team.About the RoleThis exciting opportunity has arisen for a Customer Service Representative to support our established and high performing Rapid Diagnostics division.Your Key Responsibilities Will IncludeProcess customer orders in QAD for domestic and international...


  • Brisbane, Queensland, Australia The Reject Shop Full time

    The Reject Shop, a well-established Australian discount variety retailer, is seeking an energetic Customer Service Representative to join its team in the Cleveland store.This role involves providing exceptional customer service, maintaining store presentation standards, and undertaking efficient register operations.Key responsibilities include:Providing...