Head of Client Engagement

As the key contact for client relationships in the Pacific region, this role is responsible for developing and implementing strategic growth plans to increase market penetration and drive revenue growth.

The successful candidate will work closely with clients to understand their investment needs and preferences, and develop tailored solutions to meet those needs. This will involve building strong relationships with key stakeholders, including C-suite executives, product managers, and marketing teams.

The role will also involve working collaboratively with internal teams, including product management and marketing, to ensure effective completion of global strategies across all regions.

Key Responsibilities:

• Achieve personal new business targets on an annual basis with YTD progress being assessed on a quarterly basis.
• Coordinate regional and junior team members.
• Develop and implement strategic growth plans for the clients to increase client and market penetration, ensuring effective completion across all global regions.
• Deliver revenue alignment goals through growth in FTSE Russell benchmark adoption, asset-based revenues via AuM, and market penetration within the assigned client coverage segment.
• Support and contribute to revenue drivers for other client segments in Pacific (i.e., buy side, sell side, derivatives, consultant relations, wealth, index partnerships, digital assets).
• Forecast and plan new business development opportunities and strategies accurately.
• Record all detailed client activity for CRM in SalesForce.
• Ensure existing client relationships are leveraged to broaden global footprint of IIG and FTSE Russell.
• Work closely with Product Management and Marketing teams to ensure market intelligence, competitor analysis, and market trends/conditions are brought together and analyzed to drive revenue generation and to develop the index product ecosystem.
• Work with management to facilitate planning, reporting, analysis, and strategy development.
• Partner with clients to launch new funds, ETFs, derivatives, and support them in assembling assets from institutional and retail investors to drive revenue.

Required Skills & Qualifications

Qualifications:

• Strong background in sales or relationship management
• Shown experience or knowledge of the investment community

Skills:

• Diligence, comfortable working under deadlines, ability to take conceptual ideas and deliver results.
• Willingness and ability to collaborate with IIG team members as well as other collaborators within FTSE Russell and broader Data & Analytics division and LSEG, in order to be successful.
• Deep understanding of the market, clients, and other external collaborators and regulation.
• Taking ownership and proposing proactive solutions to IIG and broader teams to help build future strategy and areas of focus.
• Comfortable preparing, and in some cases, communicating insightful analysis to management and leadership teams.
• Idea generating and standard process sharing; be willing to propose approaches and ways to accomplishing end goals for IIG business and collaborators.
• Excellent communication and presentation skills
• Can do attitude

Benefits

This role offers a unique opportunity to work with a leading provider of innovative benchmarking, analytics, and data solutions for investors worldwide. The ideal candidate will have a proven track record of success in sales or relationship management, and a deep understanding of the investment community.

As a key member of the IIG team, you will have the opportunity to work closely with clients to understand their investment needs and preferences, and develop tailored solutions to meet those needs. You will also have the opportunity to work collaboratively with internal teams to ensure effective completion of global strategies across all regions.