IT Technical Leadership Position

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $150,000
Job Opportunity

Overview

We are seeking an experienced and passionate Team Lead to join our organization in a crucial leadership position that works closely with the Support Manager to help the team meet its goals and objectives.

This position requires a strong background in IT, especially with Linux, and the ability to thrive in a collaborative environment.

Responsibilities

  • Provide ongoing, proactive feedback on individual performance to help team members grow.
  • Support the Escalation Manager with technical resources and serve as the escalation contact for high-severity issues.
  • Contribute to team meeting agendas and encourage strong attendance.
  • Provide guidance and support to ensure the personal well-being of the team.
  • Back up your peer Team Leads and the Support Manager during their absence.

Administrative & Operational Tasks

  • Manage day-to-day administrative tasks such as vacation planning, on-call duty scheduling, and phone queue coverage.
  • Oversee queue management, including prioritizing work, assigning cases based on technical expertise, and validating entitlements.
  • Improve customer service by keeping track of complex cases and focusing resources on large, key accounts.
  • Schedule relevant training sessions and raise hardware/access requirements.
  • Engage with technical leaders and coordinate with the manager to ensure smooth operations.

Skills & Qualifications

  • Possesses a unique blend of technical knowledge and leadership experience.
  • Experience: At least 3-5 years of experience in a Customer Support role and a minimum of 3-5 years of experience in a leadership role.
  • Technical Background: A strong IT background is essential, with a preference for Linux and open-source technologies.
  • Billingual English communication.
  • Able to start work at 7:00 AM Singapore time.

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