
Ecommerce Product Manager
2 days ago
As an Ecommerce Product Manager, you will be responsible for overseeing the visual merchandising of our product range on our websites. Your focus will be on improving navigation and discoverability of products we sell.
You will partner closely with our Purchasing team to develop a deep understanding of our product categories through market research and data analysis. Your goal is to create an optimal shopping experience for our customers by optimizing customer shopping journeys and experiences.
This role is ideal for someone who is customer-centric and has a sound understanding of online merchandising. You will work in an industry-leading Marketing team and a pure-play ecommerce pioneer.
Main Responsibilities- Manage online visual merchandising in line with brand guidelines for the website and its subsidiary sites, including digital marketing campaigns.
- Build knowledge of categories and how customers shop them through extensive online research, close collaboration with the Purchasing team, and deep dives into Google Analytics and other web data.
- Research product specification requirements in all categories to set standards of product information to source from suppliers.
- Work closely with the Purchasing team to implement product merchandising best practices and quality control processes.
- Perform ongoing maintenance and updates on site, including navigation, search optimization, category and product page updates, to keep content fresh, engaging, and in line with the promotional plan and seasonal trends.
- Conduct customer and competitor research to build a deep understanding and best-in-class category merchandising.
- Analyze visitor browsing, purchasing behavior, and customer journeys across multiple channels, devices, and touchpoints to ensure our visual communication places the customer front of mind.
- Support data analysis to drive business and inform product strategies, including regular reporting and research.
- Partner with Purchasing, Marketing, and Engineering teams to support website improvement initiatives.
- A university degree qualified in a relevant field (Marketing, Communications, or similar).
- Experience in online merchandising, digital marketing, website layouts, category management, or CX functions; preferably in a retail or ecommerce environment.
- Possess a passion for understanding consumer behavior and improving customer experience.
- Highly analytical and ready to delve into data – you will work in the detail and make recommendations based on your findings.
- Experience with web analytics tools (e.g., Google Analytics) is preferred.
- Demonstrate exceptional multitasking abilities – you will manage a high volume of tasks simultaneously without missing a beat.
- Show expertise in Microsoft Excel (we're talking VLOOKUP and pivot tables, not SUM and AVERAGE – and we will test your capabilities).
- Display an inquisitive nature and a willingness to be challenged – we're not afraid of putting in hard work to deliver a superior product.
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