Claims Assessor
2 weeks ago
About the Role:
The Claims Assessor is responsible for accurately assessing property damage via multiple assessing platforms, including desktop assessing, virtual assessing, and onsite assessments when required.
The successful candidate will determine claim quantum and scope under the relevant PDS, providing customers with peace of mind during the claims process.
Key Responsibilities:
- Deliver professional service when completing virtual and desktop assessments, interacting with customers on the Claims Manager's request.
- Proactively communicate clear and accurate advice, solutions, timeframes, and claim progress to stakeholders, customers, claim managers, repairers, and suppliers.
- Support the Client Manager to identify customer resolution strategies to minimize customer escalations.
- Proactively promote and communicate the benefits of our digital experience capabilities and elevate customer interactions through the efficient and effective use of technology.
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
- Build effective and trusted relationships with stakeholders to meet customer and business needs, and support best practice claim outcomes.
- Respond to customer and stakeholder requests within expected or agreed timeframes.
Requirements:
- Industry qualifications, such as an ANZIF Diploma of Loss Adjusting or Cert IV in General Insurance.
- Competent computer literacy and navigation skills.
- Minimum 2 years' experience in insurance, preferably in customer service roles.
- Experience in compiling scope of works and claims process knowledge.
About Suncorp Group:
We're proud to be a part of the Suncorp Group family, a leading insurance provider in Australia. We're committed to making the complex simple and bringing our customers peace of mind when it matters most.
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