Field Service Transformation Consultant

3 days ago

Melbourne, Victoria, Australia beBeeBusiness Full time $700,000 - $1,000,000

Job Opportunity: Field Service Transformation Project

", "Programmed Property Services is seeking a proactive and solutions-focused Business Analyst to join our Business Systems team. This maximum term contract position will play a key role in delivering a major technology transformation project. You will be working on the design and implementation of an end-to-end field service and works management solution that underpins the efficiency and performance of our operations.", "

About The Role

", "This is a hands-on role ideal for someone who enjoys collaborating with stakeholders to optimise business processes, drive operational improvements, and ensure that technology solutions are closely aligned with strategic goals.", "
  • Support the end-to-end design, build, and configuration of business applications - particularly in facility and work order management systems, to ensure optimal performance and alignment with business needs.
  • Collaborate with business stakeholders to elicit, analyse, and document requirements, while developing process models, workflows, and functional documentation to support digital transformation initiatives.
  • Translate business requirements into clear functional specifications, process flows, and use cases that align with operational goals.
  • Act as the primary liaison between business users, internal IT teams, and external vendors to ensure effective communication, alignment, and delivery of business solutions.
  • Perform gap analyses to identify opportunities for improvement between current and future state processes, with a strong focus on service delivery, maintenance, and workforce management.
  • Lead system testing activities, including User Acceptance Testing (UAT), and delivering comprehensive end-user training to ensure successful solution adoption and implementation.
", "

About You

", "You will thrive in this role if you bring:
  • Bachelor's degree in business, Information Systems, Computer Science, or a related field.
  • Proven experience as a Functional Business Analyst, ideally within field service, maintenance, or asset management industries.
  • Strong analytical and problem-solving skills, with the ability to translate business needs into functional specifications.
  • Skilled in requirements gathering, documentation, and process modelling (e.g., BPMN, UML, flowcharts).
  • Proficient in tools such as JIRA, Confluence, Microsoft Visio, or similar.
  • Familiarity with Agile/Scrum methodologies and strong stakeholder communication and management capabilities.
  • Experience with work management systems, including implementation and configuration (Simpro experience advantageous).
  • Knowledge of system integrations, particularly in workforce management, scheduling, or asset management solutions.
", "

About Us

", "We strive for diversity, inclusion and equality of our people. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply."],

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