Sales and Customer Service Coordinator

2 weeks ago


Sale, Australia The Good Guys Full time
About The Good Guys

We are a leading Australian retailer of electrical and appliance products, driven by our purpose to help families live better for less.

Our team is passionate about delivering exceptional customer service and ensuring that our customers have an outstanding shopping experience in our stores or online.

Job Description

The Sales Support Team Member will play a critical role in managing customer orders, responding to inquiries, and optimising processes to meet shared objectives and achieve exceptional results.

This includes:

  • Ensuring efficient delivery of customer orders and timely resolution of issues
  • Responding promptly to customer requests
  • Managing backorders and following up on invoices regularly
  • Processing sales and quotes to facilitate the efficient delivery of products
  • Identifying and escalating defects to trigger corrections and mitigate reputational and financial risks
  • FOLLOWING ESTABLISHED PROCESSES FOR ISSUE ESCALATION AND PROVIDING INPUT FOR BUSINESS INVESTIGATIONS AS NEEDED
Key Responsibilities

The Sales Support Team Member will be responsible for:

  • Working closely with other teams to resolve purchase-related issues
  • Collaborating with stores to ensure seamless customer service
  • Providing excellent communication skills and computer literacy
  • Maintaining accurate records and data entry
  • Staying up-to-date with product knowledge and company policies
About You

We are looking for a motivated and enthusiastic individual who is passionate about providing exceptional customer service. The ideal candidate will have:

  • Previous call centre experience
  • Excellent phone manner and communication skills
  • Ability to multitask and navigate multiple systems simultaneously
  • Punctuality and reliability
  • A strong work ethic and willingness to learn
Salary and Benefits

The estimated salary for this position is $65,000 - $75,000 per year, depending on experience and qualifications. We offer a range of benefits, including:

  • Genuine career opportunities and professional development
  • Generous team member discounts across The Good Guys and JB Hi-Fi
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment

  • Sales Coordinator

    4 weeks ago


    Sale, Australia The Good Guys Full time

    About The Good GuysThe Good Guys is a leading retailer in Australia's electrical and appliance market. We're committed to delivering exceptional customer experiences and building strong relationships with our customers, stakeholders, and team members.The RoleWe're seeking an experienced Sales Support Team Member to join our team. As a Sales Support Team...


  • Sale, Australia The Good Guys Full time

    About The RoleWe are seeking a highly motivated Sales Support Team Member to join our dynamic team at The Good Guys. As the Sales and Customer Support Coordinator, you will play a critical role in managing customer orders, responding to inquiries, and optimising processes to meet shared objectives and achieve exceptional results.Key Responsibilities:Ensure...


  • Sale, Australia The Good Guys Full time

    Role OverviewThe Sales Support Team Member plays a critical role in managing customer orders, responding to inquiries, and optimising processes to meet shared objectives and achieve exceptional results.About UsThe Good Guys is driven by its purpose to help families live better for less. As part of Australia's largest and fastest growing electrical and...

  • Sales Coordinator

    5 months ago


    Sale, Australia The Good Guys Full time

    About Us At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 4,000 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne. Since 1952 we’ve been delighting...


  • Sale, Australia The Good Guys Full time

    Company OverviewThe Good Guys is a leading electrical and appliance retailer in Australia, with over 100 stores across the country. We're driven by our purpose to help families live better for less, and we're committed to delivering exceptional customer satisfaction.Salary$60,000 - $80,000 per annum, depending on experience and qualifications.About the...

  • Pet Care Specialist

    7 days ago


    Sale, Australia PETstock Retail Pty Ltd Full time

    Overview:PETstock Retail Pty Ltd is a leading retailer in the pet care industry with over 20 years of experience.We are seeking a passionate Pet Care Specialist to join our team, providing exceptional customer service and sales expertise to customers.About the Role:As a Pet Care Specialist, you will inspire and educate customers on the best products for...


  • Sale, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant. As a key member of our store team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key ResponsibilitiesProvide outstanding customer service and support to customers...

  • Pet Care Specialist

    5 days ago


    Sale, Australia PETstock Retail Pty Ltd Full time

    At PETstock Retail Pty Ltd, we're dedicated to providing exceptional pet care products and services. As a Pet Care Specialist - Sales and Customer Service, you'll play a vital role in inspiring and educating customers on the best care and products for their pets.About UsWe've established ourselves as retail market leaders across the pet care industry over 20...


  • Sale, Australia HOBAN Recruitment Full time

    Join our team in Sale and embark on a journey of growth and fulfillment!Are you a high-level Customer Service professional, looking for an exciting opportunity close to home? We have the perfect role for you!What You'll Do: Uphold our clients' policies, ensuring satisfaction both over the counter and on the road. Test and assess learner drivers on...


  • Sale, Australia Telstra Full time

    Employment TypePermanentClosing Date30 Dec 2024 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...


  • Sale, Australia The Good Guys Full time

    About UsThe Good Guys, Australia's largest and fastest-growing electrical and appliance retailer, seeks a driven Customer Service Coordinator to join our nationwide team. With over 4,000 employees across more than 100 stores and a support office in Melbourne, we're committed to helping families live better for less.We've been delighting customers since 1952,...


  • Sale, Australia The Good Guys Full time

    About The RoleWe are seeking a highly motivated and driven Commercial Sales and Operations Coordinator to join our team at The Good Guys. As a key member of our sales support team, you will play a critical role in managing customer orders, responding to inquiries, and optimizing processes to meet shared objectives.Job SummaryThe ideal candidate will have...


  • Sale, Australia Repco Full time

    Job Description:">As a Sales and Service Associate at Repco, you will play a crucial role in delivering exceptional customer experiences and driving sales performance.">About Repco">We are a leading automotive aftermarket brand with over 400 stores across Australasia. Our team is passionate and caring, with a customer-centric culture that values recognition...


  • Sale, Australia The Good Guys Full time

    About The RoleThe Good Guys is seeking a skilled Sales Support Team Member to join our team. As a Sales Support Team Member, you will play a critical role in managing customer orders, responding to inquiries, and optimising processes to meet shared objectives and achieve exceptional results.Key ResponsibilitiesEnsure efficient delivery of customer orders and...


  • Sale, Australia Wellington Shire Council Full time

    **Closing date**: 8/12/2024 11:59 PM AUS Eastern Standard Time **Location**: Desailly Street Sale **Department**: Development **Compensation**: Annual Package AUD $41,708.00 - $43,848.00 **Employment type**: Part Time Temporary **Position No. 234** **Temporary Part-time (0.6EFT) until 12 December 2025** **Band 4 - $41,708 - $43,848 yearly (Pro rata),...


  • Sale, Australia The Good Guys Full time

    About UsThe Good Guys is Australia's largest and fastest-growing electrical and appliance retailer. We have over 4,000 employees across our nationwide network of more than 100 stores and a support office based in Melbourne.Since 1952, we've been delighting customers and 'doing good'. Our purpose is to help families live better for less.Job DescriptionWe're...


  • Sale, Australia The Good Guys Full time

    About The Good GuysWe're driven by our purpose to help families live better for less. As a leading electrical and appliance retailer, we have over 4,000 employees across our nationwide network of more than 100 stores and a support office based in Melbourne.Since 1952, we've been delighting customers and 'doing good'. Today, we build on that heritage while...


  • Sale, Australia HOBAN Recruitment Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service and Licence Testing Officer to join our team in Sale. As a key member of our team, you will be responsible for upholding our clients' policies, ensuring customer satisfaction, and providing top-notch service.


  • Sale, Australia Myintegra Full time

    About the Role">At MyIntegra, we empower people with disabilities to maximize their NDIS plans and access support services. As an NDIS-registered provider, we align with National Disability Standards and are a member of Disability Intermediaries Australia (DIA).">Your Key Responsibilities">">You will assist NDIS participants in implementing their NDIS Plans...


  • Sale, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...