Customer Service Coordinator

1 week ago


Sale, Australia The Good Guys Full time
Role Overview

The Sales Support Team Member plays a critical role in managing customer orders, responding to inquiries, and optimising processes to meet shared objectives and achieve exceptional results.

About Us

The Good Guys is driven by its purpose to help families live better for less. As part of Australia's largest and fastest growing electrical and appliance retailer, we have over 4,000 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.

We've been delighting customers since 1952, building on our heritage while always focused on fulfilling our goal to be Australia's strongest growing total home solutions electrical retailer.

Key Responsibilities
  • Ensure efficient delivery of customer orders and timely resolution of issues.
  • Respond promptly to customer requests via phone and email.
  • Manage backorders and follow up on invoices regularly.
  • Process sales and quotes to facilitate the efficient delivery of products.
  • Identify and escalate defects to trigger corrections and mitigate reputational and financial risks.
  • Collaborate with stores and other teams to resolve purchase-related issues.
Salary and Benefits

A competitive salary between $65,000 and $85,000 per annum, plus benefits such as generous team member discounts, ongoing training opportunities, and exposure to long-term career prospects within the broader JB Hi-Fi/The Good Guys group.

Requirements
  • Prior call centre experience is desired, but not essential.
  • Excellent communication skills and computer literacy are required.
  • Previous contact centre and Zendesk experience is ideal, but not necessary.
  • Must be available to work Saturdays.
Why Join Us?

We offer a supportive, transparent, and inclusive team environment, along with opportunities for growth and development. Our commitment to helping vulnerable members of our community through our 'Helping Hands' and 'Doing Good' workplace giving programs demonstrates our dedication to making a positive impact.



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