Sales Support Team Coordinator
3 days ago
The Good Guys is a leading electrical and appliance retailer in Australia, with over 100 stores across the country. We're driven by our purpose to help families live better for less, and we're committed to delivering exceptional customer satisfaction.
Salary
$60,000 - $80,000 per annum, depending on experience and qualifications.
About the Role
We're seeking an experienced Commercial Sales Fulfilment Coordinator to join our team. As a key member of our sales support team, you will be responsible for managing customer orders, responding to inquiries, and optimising processes to meet shared objectives and achieve exceptional results.
Key Responsibilities
* Ensure efficient delivery of customer orders and timely resolution of issues.* Respond promptly to customer emails and phone requests.* Manage backorders and follow up on invoices regularly.* Process sales and quotes to facilitate the efficient delivery of products.* Identify and escalate defects to trigger corrections and mitigate reputational and financial risks.* Follow established processes for issue escalation and provide input for business investigations as needed.* Collaborate with stores and other teams to resolve purchase-related issues.
About You
We're looking for a motivated and driven individual who is passionate about providing exceptional customer service. You will have previous call centre experience and excellent communication skills. You will also have experience with AWS and Microsoft Dynamics, as well as the ability to multitask and navigate multiple systems simultaneously. Must be available to work Saturdays.
Benefits
* Competitive salary and benefits package* Opportunities for career advancement* Ongoing training and development* Generous team member discounts across The Good Guys and JB Hi-Fi
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