Sales and Customer Support Coordinator

1 day ago


Sale, Australia The Good Guys Full time

About The Role


We are seeking a highly motivated Sales Support Team Member to join our dynamic team at The Good Guys. As the Sales and Customer Support Coordinator, you will play a critical role in managing customer orders, responding to inquiries, and optimising processes to meet shared objectives and achieve exceptional results.



Key Responsibilities:

  • Ensure efficient delivery of customer orders and timely resolution of issues.
  • Respond promptly to customer requests via phone and email.
  • Manage backorders and follow up on invoices regularly.
  • Process sales and quotes to facilitate the efficient delivery of products.
  • Identify and escalate defects to trigger corrections and mitigate reputational and financial risks.
  • Follow established processes for issue escalation and provide input for business investigations as needed.
  • Collaborate with stores and other teams to resolve purchase-related issues.


Requirements:

You are a driven and motivated individual who thrives in a fast-paced environment. To be successful in this role, you will have:



  • Previous call centre experience.
  • Excellent communication skills and computer literacy.
  • Ability to multitask and navigate multiple systems simultaneously.
  • Punctuality and reliability.


What We Offer:

In exchange for your hard work and dedication, we offer:



  • A competitive salary of $50,000 - $60,000 per annum.
  • The opportunity to work in a supportive and inclusive team environment.
  • Access to ongoing training and development opportunities.
  • A generous team member discount program.
  • A chance to build a long-term career with a multi-award winning company.


About Us:

The Good Guys is Australia's largest and fastest-growing electrical and appliance retailer. We operate over 100 stores nationwide and have a strong presence in the Australian market.




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