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Client Service Liaison

2 weeks ago

Adelaide, South Australia beBeeCustomerService Full time $60,000 - $75,000
Job Role

This is a dynamic position that requires delivering exceptional customer service to clients and Providers in a fast-paced team environment.

  • Respond to incoming calls from clients/providers/key support people, addressing their inquiries promptly and professionally.
  • Handle client/provider concerns with empathy, providing tailored solutions to their issues.
  • Meet key performance metrics such as productivity, average handle time, quality, and customer satisfaction.

Qualifications & Skills:

  • A valid NDIS Worker Check and Working with Children Check are essential.
  • Previous experience in a role requiring high levels of customer service.
  • Administrative skills with a focus on attention to detail.
  • Strong written and verbal communication skills.

Benefits & Advancement:

  • A modern office space in the Adelaide CBD.
  • A flexible hybrid work arrangement once probation is completed.
  • Potential for career progression within a national company.

We strive to create an inclusive and respectful work environment where every individual feels valued and supported.