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Dispute Resolution Expert
3 weeks ago
The Dispute Resolution Specialist role is designed to handle and resolve customer and merchant disputes in a fair, transparent and timely manner. The specialist will be based in Melbourne, VIC with hybrid working arrangements.
The key responsibilities of the role include investigating, managing and resolving escalated and complex customer and merchant disputes, providing support to the Customer Service team for escalated complaints, and preparing detailed responses to External Dispute Resolution bodies.
The specialist will also analyse complaint data, report on trends to the business, and make recommendations to improve processes. Additionally, they will manage multiple dispute cases simultaneously and in an efficient manner, focusing on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.
Requirements- Tertiary qualifications and/or equivalent industry experience
- Proven background in Customer Service, Complaints Handling and Dispute Resolution
- Proven experience in conflict resolution and strong problem solving abilities
- A Customer-focused approach and someone who enjoys critical thinking
- Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies
Block offers a range of benefits to its employees, including remote work options, medical insurance, flexible time off, retirement savings plans, and modern family planning. We strive to create a workplace that is fair and square, where everyone has equal access to opportunity.
Our company values include being fair, inclusive and committed to making a positive impact. We believe in building a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.
Seniority level- Entry level
- Full-time
- Other
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LocationMelbourne, Victoria, Australia
