Senior Customer Claim Resolution Specialist

3 days ago


Melbourne, Victoria, Australia beBeeClaims Full time $80,000 - $125,000
Job Overview

Claims Examiner plays a vital role in resolving customer claims. This position involves processing stock-based and price-based claims from initiation to resolution, ensuring adherence to established business guidelines.

Key Responsibilities
  • Process claims efficiently and accurately within the designated timeframe.
  • GL Reconciliation of Credit Claims and returns not yet credited.
  • Foster strong relationships with internal stakeholders including sales, distribution, shared services, customer service, and credit officers to resolve claims effectively.

Through detailed analysis of credit claims and disputes, this individual supports accurate claim resolution by collaborating with warehouse teams, sales representatives, customer service officers, credit officers, and other internal business units as well as external customers and freight forwarders.



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