Claims Resolution Specialist

3 days ago

Melbourne, Victoria, Australia beBeeCaseManager Full time $90,000 - $120,000
Key Responsibilities

We are seeking a Case Manager to ensure timely and empathetic claims processing. This is an exciting opportunity for a professional who can make a real difference in the lives of our members.


What You Will Do
  • Manage claims from receipt through to resolution, ensuring that all interactions with members are friendly, efficient and effective.
  • Conduct thorough investigations into claims, gathering relevant information and evidence to support decisions.
  • Communicate effectively with members, keeping them informed about the progress of their claim and providing regular updates.
  • Maintain accurate records of all claims activity, including correspondence, phone calls and meetings.
Requirements
  • Degree in a related field (e.g. law, social work or a related discipline).
  • Minimum 2 years experience in a case management role, preferably in a similar industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with members and other stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work accurately and efficiently, meeting deadlines and prioritising tasks as required.
About Us

AustralianSuper is one of Australia's largest superannuation funds, committed to providing exceptional service to our members. As a Case Manager, you will play a key role in helping us deliver on this commitment.


Benefits
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
How to Apply

If you are a motivated and experienced Case Manager looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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