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Caring for Pets

3 weeks ago

Sydney, New South Wales, Australia beBeePetCare Full time $80,000 - $104,000
Animal Care Professional

We are seeking a skilled Animal Care Professional to join our dynamic team. You will be responsible for providing exceptional customer service, handling customer enquiries, and ensuring the delivery of our pet insurance products and services.

The ideal candidate will possess excellent communication skills, both written and verbal, and have a genuine interest in animals.

  • Respond to customer enquiries via phone, email, and social media platforms.
  • Provide comprehensive information to customers about our pet insurance products and services.
  • Handle and resolve customer concerns, and queries regarding our services or policies.
  • Assist customers in making insurance claims and guide them through the process.
  • Liaise with vets and pet-related businesses to resolve follow-ups.
  • Collaborate with the sales and marketing team.
  • Process changes to customer accounts, such as updating contact details or modifying insurance policies.

As an Animal Care Professional, you will work closely with the customer service team to ensure a consistent and high standard of service.

Key responsibilities include:

  1. Providing expert advice on pet care and insurance options.
  2. Resolving customer complaints and issues in a timely and professional manner.
  3. Building strong relationships with customers to ensure loyalty and retention.

Our ideal candidate will be passionate about delivering exceptional customer service and have a genuine interest in animal welfare.