Technical Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $110,000

**Job Title:** Technical Support Specialist

 

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experience across our customer base.

The successful candidate will have a strong technical background in cellular towers or wireless/RF technologies and be able to provide comprehensive tier 1 support throughout the customer lifecycle.

You will work closely with our National Sales Manager for the RF division to build offerings across cellular, two-way, microwave & laser technologies and provide technical backup.

We are looking for a practical person who is happy to pick up the phone and chat to a customer, gets excited about new technologies and enjoys providing solutions to a Tier 1 customer base.

Key Responsibilities:

  • Provide technical backup and comprehensive tier 1 support throughout the customer lifecycle
  • Collect business and technical information from clients to help build business cases
  • Complete and present quotes, proposals to prospective clients
  • Collaborate with internal team members and proactively take an interest in, and contribution towards business development opportunities

Requirements:

  • Tertiary qualification in electronic, electrical or communications engineering
  • Experience or knowledge in the RF Field support
  • Knowledge of advanced RF site builds, especially macro, IBD/DAS
  • Two-way radio communication and telecommunications skills advantageous

 

This is an exciting opportunity to be part of a dynamic team that delivers innovative technology solutions. If you have a passion for technical support and are eager to take on new challenges, we encourage you to apply.

 

About This Opportunity

We offer a range of benefits to our employees including professional development opportunities, flexible working arrangements, and a positive work-life balance.

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